Front Desk Operations Leader — Training, Data & Travel (GA)

Summit Spine & Joint Centers; Lawrenceville (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Summit Spine & Joint Centers in Lawrenceville, GA is seeking a Front Desk Operations Manager to ensure smooth, efficient front desk functions across Georgia. The role reports to the Director of Clinical Operations for Georgia and focuses on policy implementation, staff training, and cross-location coordination.

The ideal candidate has at least 3 years of clinical experience, is comfortable traveling to assigned Georgia locations, and has experience with eClinicalWorks or similar EHR systems.

Qualifications

• Must have 3+ years of clinical experience.
• Willingness to travel to all Georgia locations.
• Experience with eClinicalWorks preferred.

Responsibilities

• Oversee front desk operations across Georgia locations, establishing goals, policies and procedures.
• Project manage initiatives and contribute to process improvement and P&L growth.
• Serve as liaison between leadership and staff, promoting performance improvement through training and evaluation.
• Develop and implement structured training programs for front desk staff.
• Collaborate with physicians and Administration to ensure clinical standards and workflows support the company mission.
• Coordinate with HR and Scheduling to ensure adequate staffing at all locations.

Skills

Leadership

Customer service

EHR (eClinicalWorks)

Communication

Interpersonal skills

Training & mentoring

Emotional intelligence

Education

Bachelor's Degree preferred

Job description

Summit Spine & Joint Centers in Lawrenceville, GA is seeking a Front Desk Operations Manager to ensure smooth, efficient front desk functions across Georgia. The role reports to the Director of Clinical Operations for Georgia and focuses on policy implementation, staff training, and cross-location coordination.

The ideal candidate has at least 3 years of clinical experience, is comfortable traveling to assigned Georgia locations, and has experience with eClinicalWorks or similar EHR systems.