Front Desk Night Auditor- Part Time, Hotel Mockingbird

Coury Hospitality; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Coury Hospitality's Rooms team is seeking a Front Desk Clerk who can welcome guests, check them in and out, and provide information about local services with warmth and courtesy.

You will handle registrations, assist visitors, and coordinate with the front desk to ensure a smooth guest experience. This non-exempt role requires night shifts and attention to detail in a fast-paced hotel environment.

Qualifications

• Customer service experience preferred.
• Clear English communication, written and spoken.
• Professional appearance and manner.
• Knowledge of computer keyboard and printer operation.
• Ability to input information accurately into computer systems.
• Night shift availability (10 PM–6 AM).

Responsibilities

• Provide quality guest service to all guests and visitors.
• Greet guests with advance reservations and register efficiently.
• Greet visitors seeking accommodations and meet their needs.
• Acquaint guests with local services and amenities.
• Follow accounting procedures.
• Answer calls and deliver messages as needed.
• Act as the reservation attendant.
• Run end-of-day reports and reconcile information.
• Adhere to department and Company policies.
• Ensure guest security with proper handling of guest keys.
• Handle lost and found items.
• Remain on site during inclement weather until replaced.
• Perform other duties as assigned.

Skills

Night shift

English communication

Customer service

Phone etiquette

Multitasking

Cashier experience

Inputting data

Tools

Computer keyboard

Printer operation

Job description

DEPARTMENT: Rooms

REPORTS TO: Front Desk Manager

STATUS: Non-Exempt

POSITION SUMMARY:

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process.

Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

• Providing quality guest service to all of our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations register them in an efficient and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately following accounting procedures.
• Answers external and internal telephone calls taking and delivering messages as needed.
• Acts as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end of day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, will be required to remain on sight and on duty until replaced.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to be alert and function during night shift 10 PM to 6 AM.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a \"people-person\" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.

EXPERIENCE:

• Customer Service experience preferred.

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time.
• May include crowded office setting or \"close quarters\".
• General office environment with limited physical activity