Front Desk - Night Auditor

Flowlife; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and wellness benefits

Time off PTO

401(k)

Employee discounts

Job summary

Flow Fort Lauderdale is seeking a detail-oriented Front Desk/Night Auditor to oversee overnight operations from 11 pm to 7 am. You will welcome guests, provide administrative support, and balance daily financials while maintaining accurate records.

The ideal candidate has at least 1 year in hospitality, strong communication, and the ability to multitask under pressure. Onsite work is required with a supportive team and opportunities for community engagement.

Qualifications

• Minimum 1 year of hotel or related field experience.
• High School diploma or equivalent college coursework in relevant areas is a plus.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills to address guest issues and emergencies.
• Familiarity with Windows OS, approved spreadsheets, and word processing.
• Clear communication skills.
• Quick and accurate decision-making abilities.
• Ability to thrive in high-pressure situations.
• Effective problem-solving skills, including prevention and resolution.
• Capability to assimilate complex information and adapt as necessary.

Responsibilities

• Compute, classify, and record numerical data to maintain complete financial records.
• Verify the accuracy of figures, calculations, and postings related to business transactions.
• Approach all interactions with guests and employees in a friendly, service-oriented manner.
• Adhere to all standards and regulations to promote safe and efficient hotel operations.
• Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities.
• Manage all Front Office computer system operations/functions and handle guest requests promptly.
• Maintain proper records, including log books and other documentation.
• Be familiar with and enforce all hotel policies and house rules.
• Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report.
• Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Perform any other duties as requested by the manager

Skills

Clear communication

Independent work

Problem-solving

Windows OS

Spreadsheets

Word processing

Multitasking

Conflict resolution

Analytical thinking

Self-management

Education

High School diploma or equivalent

Tools

Windows OS

Spreadsheets

Word processing

Job description

About Flow

Flow Fort Lauderdale is seeking a detail-oriented Front Desk/Night Auditor to oversee all tasks and ensure smooth operations during the overnight shift (typically 11 pm to 7 am).

The role involves greeting and assisting guests, providing administrative support, and contributing to community engagement events. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting. Flow has onsite or in-office requirements for all positions.

Responsibilities

• Compute, classify, and record numerical data to maintain complete financial records. Perform routine calculations, postings, and verifications to obtain primary financial data
• Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members
• Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment
• Adhere to all standards and regulations to promote safe and efficient hotel operations
• Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities
• Manage all Front Office computer system operations/functions and handle guest requests promptly
• Maintain proper records, including log books and other documentation
• Be familiar with and enforce all hotel policies and house rules
• Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report
• Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
• Perform any other duties as requested by the manager

Qualifications

• Minimum 1 year of hotel or related field experience
• High School diploma or equivalent college coursework in relevant areas is a plus
• Ability to work independently with minimal supervision
• Strong problem-solving skills to address guest issues and emergencies
• Familiarity with Windows OS, approved spreadsheets, and word processing
• Clear communication skills
• Quick and accurate decision-making abilities
• Ability to thrive in high-pressure situations
• Effective problem-solving skills, including prevention and resolution
• Capability to assimilate complex information and adapt as necessary
• Proficiency in financial data analysis and basic arithmetic
• Comfort working in a self-managed environment
• Active listening and conflict resolution skills
• Maintaining composure and professionalism under pressure

Benefits

• Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• Time Off PTO and paid holidays.
• Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status or any other characteristic protected by federal, state or local law. We provide reasonable accommodation for qualified individuals with disabilities.