Front Desk Night Audit - Part Time w/Benefits

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Silverdale (WA); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Medical/Vision & Dental

401(k) & Pension Plan

Life Insurance

Employee Assistance Plan (EAP)

Job summary

The NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is hiring a Guest Service Representative at Navy Gateway Inns & Suites in Silverdale, WA. This part-time role involves greeting guests, checking them in and out, and ensuring a comfortable stay.

Applicants should have customer service experience, strong communication skills, and the ability to work varying shifts including nights and weekends. Benefits start on DAY ONE, including medical, 401(k), and more.

Qualifications

• 1 year of experience in progressively responsible work related to position.
• 1 year general office clerical experience.
• Flexibility to work rotating schedules including nights and weekends.

Responsibilities

• Greet guests and support their needs.
• Check guests in and out, assign rooms.
• Respond to questions and assist with reservations.

Skills

Customer service

Communication

Multitasking

Tools

Property Management System (PMS)

Job description

Join Our Team as a Guest Service Representative

Location: Navy Gateway Inns & Suites – Silverdale, WA

Eligible for a $600 hiring incentive (must meet eligibility requirements).

Are you ready to be part of something meaningful? At NGIS Bangor—part of the Navy Exchange Service Command (NEXCOM)—we do more than provide lodging. We create a welcoming home away from home for service members and their families.

To achieve that mission, we’re building a dependable, service-driven front desk team that works together to deliver outstanding hospitality—around the clock. We’re currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit. This position will primarily be swing and night shift. This structure ensures that every team member gets to connect with guests during all parts of their stay—and helps keep things fresh and balanced.

What You’ll Do

As a Guest Service Representative, you’ll be the face of NGIS—greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay.

Your Role Will Include

• Welcoming guests, checking them in and out, and assigning rooms
• Answering phones, responding to questions, and assisting with reservations or cancellations
• Using our property management system (PMS) to update guest information and process transactions
• Handling guest requests, resolving issues, and escalating concerns when needed
• Managing lost and found inquiries and logging maintenance requestsKeeping the front desk and lobby area clean, organized, and secure
• Providing information about on-base amenities, hotel services, and local attractions
• Supporting shift coverage on weekends, holidays, and during inclement weather

What It Takes To Succeed

• Customer service or office/clerical experience
• Strong communication and multitasking skills
• Flexibility to work a rotating schedule, including overnights, weekends, and holidays
• Team-oriented with a professional, positive attitude
• Ability to pass a background check
• Valid driver’s license may be required

Required Experience

• 1 year of experience in progressively responsible work related to position to be filled.
• 1 year general office clerical experience

Preferred Experience

• Hospitality or hotel front desk experience
• Familiarity with PMS systems like Epitome
• Cash handling or night audit reconciliation
• Experience with military lodging operations is a plus

The Benefits Begin DAY ONE

We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal salary & comprehensive benefit plan.

Benefits begin on DAY ONE.

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)
• Employee Assistance Plan (EAP)
• Includes LifeMart Discount Savings Program

If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamwork—apply today. Let’s build something great together.

Primary Location: United States-Washington-Silverdale

Organization: NGIS BANGOR

Schedule: Part-time (20 - 34.5 hours)