Front Desk Night Audit, Overnight Shift

Crescent Hotels & Resorts; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free meals

Free parking

Free bus pass

Discounts on Crescent properties

Job summary

The Renaissance Columbus Downtown is seeking a Front Desk Agent to warmly greet guests, check them in/out, and ensure a memorable stay. You will use the front office system to generate daily revenue reports and balance accounts while maintaining accuracy and guest satisfaction.

Candidates with prior night audit experience and strong computer skills will thrive in our fast-paced environment that values teamwork, reliability, and a guest-first mindset. Evening/weekend availability is preferred.

Qualifications

• Experience greeting and registering guests at front desk.
• Ability to run front desk reports and balance revenue.
• Strong computer skills and problem solving.
• Customer service oriented with guest-focused approach.
• Availability for early evenings and weekends.

Responsibilities

• Greet and register guests and check-out at the front desk.
• Prepare daily revenue reports and audit front office systems.
• Balance revenue and settlements; maintain records.
• Provide excellent guest service and resolve issues.

Skills

Guest service

Front desk operations

Computer skills

Team player

Night audit experience

Job description

The Renaissance Columbus Downtown is looking for its next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Free Associate Meals
• Free Associate Parking
• Free Associate Bus Pass
• Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

Does this sound like you?

You have prior experience as a Night Audit Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for early evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Marriott brand experience a plus.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.