Front Desk - Night Audit

AJS Hotels; Louisville (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical and dental benefits

401k

Complimentary meal

Discounted bus pass

Complimentary parking

Job summary

AJS Hotels is seeking a Front Office Night Audit Agent responsible for balancing cash and managing guest accounts while ensuring exceptional customer service. The ideal candidate will have 2 years of customer service experience, preferably in hospitality.

The role offers a range of responsibilities, including closing accounts, completing audit reports, and handling guest inquiries. A comprehensive benefits package is included, such as medical coverage and discounted travel options.

Qualifications

• At least 2 years of customer service experience in hospitality.
• Ability to input and access information in management systems.
• Proficiency in typing and suggestive selling.

Responsibilities

• Count and balance cash and credit accounts.
• Respond to guest needs and handle special requests.
• Complete audit reports and verify room rates.

Skills

Customer service experience

Computer and math skills

Professional telephone etiquette

Excellent oral and written communication skills

Fluency in English

Education

High School Diploma or GED

Job description

Position Summary

The Front Office Night Audit Agent will be primarily responsible for counting and balancing cash, credit cards and direct bill accounts and handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.

Work Requirements

• Respond to guest needs, special requests and complaints and alert appropriate manager as needed
• Counting and balancing cash, credit cards and direct bill accounts
• Closing, balancing and making necessary corrections to guest accounts
• Investigate and analyze out-of-balance situations and make adjustments or corrections when needed
• Complete various audit reports on the computer
• Verify room rates are accurate and posts rates to guest accounts
• Post room charges and room taxes to guest accounts
• Tracks room revenues, occupancy percentages, and other Front Office statistics
• May also work as a Front Office Agent or Concierge when necessary
• Be aware of all emergency procedures and how to respond in the event of various types of emergencies
• Other duties as assigned

Qualifications

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Fluency in English with preferred experience in a foreign language
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to type proficiently
• Ability to suggestively sale
• Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

Benefits

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.