Front Desk - Night Audit

Galt House Hotel; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Complimentary meal

Discounted monthly bus pass

Complimentary parking

Job summary

Galt House Hotel is looking for a Front Office Night Audit Agent in Louisville, Kentucky. This role involves counting and balancing cash, credit cards, and ensuring accuracy in guest accounts.

The ideal candidate will have a High School diploma or GED, with at least 2 years of customer service experience, preferably in hospitality. Responsibilities include handling guest inquiries and completing audit reports, ensuring exceptional service is provided at all times.

We offer a comprehensive benefits package including medical, dental, 401k, complimentary meals, and a welcoming workplace culture.

Qualifications

• 2 years of customer service experience, preferably in hospitality.
• Basic math skills for cash handling and reporting.
• Excellent oral and written communication skills.

Responsibilities

• Count and balance cash, credit cards, and guest accounts.
• Respond to guests' needs and complaints, ensuring high service standards.
• Complete various audit reports on the computer.

Skills

Customer service experience

Basic computer skills

Problem-solving

Professional telephone etiquette

Education

High School Diploma or GED

Job description

The Front Office Night Audit Agent will be primarily responsible for counting and balancing cash, credit cards and direct bill accounts and handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.

Work Requirements

• Respond to guest needs, special requests and complaints and alert appropriate manager as needed
• Counting and balancing cash, credit cards and direct bill accounts
• Closing, balancing and making necessary corrections to guest accounts
• Investigate and analyze out-of-balance situations and make adjustments or corrections when needed
• Complete various audit reports on the computer
• Verify room rates are accurate and posts rates to guest accounts
• Post room charges and room taxes to guest accounts
• Track room revenues, occupancy percentages, and other Front Office statistics
• May also work as a Front Office Agent or Concierge when necessary
• Be aware of all emergency procedures and how to respond in the event of various types of emergencies
• Other duties as assigned

Qualifications

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Fluency in English with preferred experience in a foreign language
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to type proficiently
• Ability to suggestively sale
• Ability to analyze and solve problems

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.

The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more.

The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.