Front Desk Monitor, 74 Avenue A (PT)

Acmh; New York (NY); On-site; USD 24,000 - 34,000; Part time

Job summary

ACMH is seeking a Front Desk Monitor to manage entry and guest flow at a Queens Village residence. You will handle calls, mail distribution, incident logging, and medication monitoring while maintaining a calm, professional demeanor.

This part-time role requires a high school diploma and flexibility to cover shifts across ACMH locations. Schedule includes Sundays 7:00am–3:00pm and either Wednesdays/Thursdays 3:00pm–11:00pm or Fri/Sat/Sun 3:00pm–11:00pm.

Qualifications

• High school diploma required.
• Ability to work with people and take responsibility to carry out duties.

Responsibilities

• Monitor entry and egress of building residents and guests.
• Take telephone messages for residents and staff.
• Distribute resident mail.
• Assist with emergencies and building evacuation.
• Conduct building rounds during shift.
• Record resident events and observations in the Front Desk Logbook.
• Monitor and document client self-administration of medication.
• Report incidents or behavioral changes to on-call staff.
• Provide front desk coverage at other ACMH locations as needed.
• Maintain a calm, respectful, and professional demeanor.

Skills

People skills

Communication

Education

High school diploma

Job description

Description

Position: Front Desk Monitor, 74 Avenue A

Reports to: Program Director

Location: Queens (Queens Village)

Schedule: Sundays (7:00am-3:00pm) and Wednesdays & Thursdays (3:00pm-11:00pm) or Fridays, Saturdays & Sundays (3:00pm-11:00pm)

Tasks:

• Monitors the entry and egress of building residents and guests.
• Responsible for taking telephone messages for the residents and staff of the building.
• Responsible for the distribution of resident mail.
• Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
• Conducts building rounds throughout shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication, according to program policy and procedures.
• Report incidents or behavioral changes in residents to on-call staff.
• Assists with client cooperative meal plan as applicable.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
• Duties as assigned by supervisor.

Requirements

High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position. Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Part-Time Hourly Salary: $21.00

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.

For more information, visit our website: www.acmhnyc.org

ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.