Front Desk Monitor / Greeter

Bay Mark Health; Northampton (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K match

Medical Insurance

Vision Insurance

Paid Time Off

Bereavement Leave

Employee Referral Program

BayMark Perks Program

Job summary

BayMark Health in Northampton, MA seeks a Full Time Patient Care Monitor/Greeter to help maintain safety and order in the clinic. You will greet patients, verify IDs, manage lines, and provide backup receptionist coverage as needed.

The role supports staff by ensuring a respectful environment, performing security checks, and reporting incidents to leadership. A high school diploma and security exposure are preferred.

Qualifications

• High school diploma or equivalent is required.
• Training from a law enforcement school or security training is strongly preferred.
• Able to establish a positive rapport with patients and patients' families.

Responsibilities

• Ensure protection of all employees and patients.
• Verify that entering patients have an ID.
• Create orderly waiting lines and maintain orderly conduct.
• Perform crowd control and manage patient flow after dosing.
• Report incidents to Operations/Clinic Director.
• Maintain a safe, secure environment and perform facility security checks.
• Provide receptionist coverage as needed and assist clinical staff.

Skills

Customer rapport

Safety awareness

Communication

Education

High school diploma or equivalent

Job description

Description

Full Time - Patient Care Monitor/Greeter

Health Care Resource Centeris looking for a respectful, aler t and vigilant greeter/ patient care monitor to maintain overall safety and order of the clinic facility. The greeter/patient care monitor may also provide backup coverage to receptionist.

Essential Duties & Responsibilities:

• Ensuring the protection of all employees and patients
• Ensure that each patient entering the building has an I.D.
• Creates orderly waiting line; have patients stand in single file while they are waiting to receive medication.
• Performs crowd control (makes sure that after dosing, patients leave the clinic timely, unless they have an appointment to see a staff person).
• Eliminate loitering, congregating in the parking lot and premises
• Report critical incidents that occur in parking lot or on premises.
• Contact local authorities and cooperate with authorities in an emergency situation, as needed.
• Respond to calls for assistance in preventing interference or disruption of operations (maintains order and control).
• Reports and documents incidents whenever trouble or problems occur to the Operations Director and/or Clinic Director.
• Maintains a safe and secure environment throughout the building, protecting the property from damage and destruction
• Performs security check of facility at regular intervals throughout the day.
• Attends staff meetings, in-service training as directed by supervisor.
• Maintain professional attire at all times, including name badge and paraphernalia that identifies you as a Security Guard.
• Be friendly, courteous and helpful to all disciplines, reception, clinical and medical.
• Provide receptionist coverage as needed
• Perform other related duties as determined by supervisor.

Qualifications:

• High school diploma or equivalent with at least 1 years’ prior experience in an office/clinic setting.
• Training from a law enforcement school or other security training is strongly preferred
• Able to establish a positive rapport with patients and must demonstrate a non-judgmental and accepting attitude toward the chemically dependent person.
• Satisfactory drug screen and background check.

Salary Range:

Salary ranges from $18.00 to $20.00 an hour.

The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty, and training.

BayMark offers excellent benefits:

• 401K match
• Medical, Dental, Vision Insurance
• Voluntary Worksite Benefits (i.e., Accidental Injury)
• Company paid Short & Long Term Disability
• Company paid Basic Life Insurance
• Paid Time Off
• Bereavement Leave
• Flexible Sick Time
• Employee Referral Program
• BayMark Perks Program
• Jury Duty & Witness Duty Leave
• BayMark University Learning

Here is what you can expect from us:

Health Care Resource Centera progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

Health Care Resource Centeris committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.