Front Desk & Member Experience Specialist

Taymax Group; Riverside (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Taymax Group is seeking a friendly Member Services Representative in Riverside, CA. This role focuses on delivering a positive member experience at the front desk, greeting guests, signing up new members, and handling routine account updates at a Planet Fitness location.

The position demands strong customer service, basic computer skills, punctuality, and the ability to work well within a team. A welcoming, professional demeanor is essential.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Check members into the system and sign up new members, calculating rates and payments.
• Take prospective members on tours and assist the Club Manager as needed.
• Maintain updates to member accounts and respond to questions in a timely and professional manner.
• Keep the club neat and clean, complete daily tasks within the first hour of shift.
• Support in completing priority cleaning lists and periodic walk-arounds.

Skills

Customer service

Basic computer skills

Punctuality

Team player

Positive attitude

Independent work

Education

High School diploma/GED

Job description

Taymax Group is seeking a friendly Member Services Representative in Riverside, CA. This role focuses on delivering a positive member experience at the front desk, greeting guests, signing up new members, and handling routine account updates at a Planet Fitness location.

The position demands strong customer service, basic computer skills, punctuality, and the ability to work well within a team. A welcoming, professional demeanor is essential.