Front Desk Medical Receptionist/Patient Support Specialist

FYZICAL New Braunfels Marketplace; New Braunfels (TX); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical/Dental/Vision Options Available

Job summary

A dedicated physical therapy clinic in New Braunfels is looking for a Medical Receptionist to enhance patient experiences and manage the clinic's administrative responsibilities. You'll be the first point of contact, ensuring patients feel welcomed and supported. Your role will involve scheduling appointments, financial oversight, and handling insurance coordination. We seek a candidate with a high school diploma and at least a year of medical office experience. A positive attitude and strong multitasking skills are essential for this full-time position.

Qualifications

• 1+ years of medical office or customer service experience preferred.
• Attention to detail and a positive attitude required.
• Passion for helping others is essential.

Responsibilities

• Greet patients warmly and manage check-in/check-out.
• Coordinate and confirm appointments using EMR system.
• Help verify insurance coverage and monitor authorizations.
• Collect co-pays and manage retail sales.
• Handle phone lines and faxing.

Skills

Strong multitasking ability

Proficiency with computers

Excellent verbal communication

Excellent written communication

Education

High School Diploma or GED

Job description

Medical Receptionist/Patient Service Specialist – FYZICAL New Braunfels Marketplace

Employment Type: Full Time

Compensation Range: $17 - $20 per hour (based on experience)

Hiring Immediately!

About FYZICAL New Braunfels Marketplace

FYZICAL New Braunfels is a patient-centered outpatient physical therapy clinic dedicated to helping our community move better and live pain-free. We pride ourselves on a supportive environment where our front desk is the heartbeat of the patient experience.

The Role

As our Medical Receptionist, you are the first point of contact for patients starting their recovery journey. You will manage the "business side" of the clinic, ensuring the schedule is optimized and patients feel welcomed and supported from the moment they walk in.

Key Responsibilities

• Patient Experience: Greet patients warmly, manage check-in/check-out, and maintain a professional and tidy lobby.
• Scheduling: Coordinate and confirm appointments via phone, text, email and in person using Prompt Health, our electronic medical record (EMR) system.
• Insurance Coordination: Help verify insurance coverage and monitor necessary authorizations for treatment.
• Financial Oversight: Collect co-pays, patient balances, and manage retail sales.
• Administrative Support: Handle phone lines, faxing, medical records requests, and scanning.

Qualifications

• Experience: 1+ years of medical office or customer service experience (Physical Therapy or Orthopedic background preferred).
• Education: High School Diploma or GED required.
• Skills: Strong multitasking ability, proficiency with computers, and excellent verbal/written communication.
• Attributes: A positive attitude, attention to detail, and a passion for helping others.
• 401(k) Retirement Plan
• Medical/Dental/Vision Options Available

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