Front Desk Medical Receptionist

Genesis Healthcare Center (DPC); Johnson City (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

An established healthcare provider seeks a Medical Receptionist to enhance patient experiences. In this vital role, you will be the first point of contact, ensuring patients feel welcomed and valued. Your responsibilities include managing appointments, verifying patient information, and maintaining records in compliance with regulations. If you thrive in a fast-paced environment and possess strong communication and organizational skills, this opportunity is perfect for you. Join a dedicated team focused on delivering exceptional care and making a difference in patients' lives.

Qualifications

• Previous front desk experience preferred.
• Familiarity with medical terminology is a plus.

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service.
• Schedule appointments and manage the healthcare providers' calendar.

Skills

Customer Service

Multitasking

Communication Skills

Organizational Skills

Education

High School Diploma

Experience in Front Desk

Tools

Electronic Health Record Systems (EHR)

Office Management Software

Job description

Job Title: Medical Receptionist

Our mission is to provide our patients with an experience that they find hard to believe. Our drive is to ensure that patients seeking exceptional care can access it. As a medical receptionist, you will be the first person to set the trajectory of the patient’s experience. We rely on our receptionists to set the team up for success. From ensuring patient data is entered correctly to greeting patients with a warm smile, you will be the first point of contact.

We need someone who enjoys talking with people and is efficient in their duties. Whether answering phones or directing patients within the office, we expect our receptionists to perform confidently and with a smile. Handling multiple concerns and prioritizing tasks effectively are essential skills.

Duties

• Greet patients and visitors warmly, providing excellent customer service.
• Schedule appointments and manage the healthcare providers' calendar.
• Collect and verify patient information, including insurance details.
• Maintain patient records in compliance with HIPAA regulations.
• Process calls, emails, and inquiries promptly and professionally.
• Manage office supplies and keep the reception area organized.
• Use office management software for record keeping.

Qualifications

• Previous front desk experience preferred.
• Familiarity with medical terminology is a plus.
• Strong organizational skills and ability to multitask.
• Excellent verbal and written communication skills.
• Understanding of healthcare office procedures.
• Ability to handle sensitive information confidentially in accordance with HIPAA regulations.
• Proficiency with electronic health record systems (EHR).

If you see yourself reflected in this description, we need you as a Medical Receptionist to help us deliver exceptional patient experiences.