Front Desk Manager: Lead Guest Experience

Tru by Hilton Port St. Lucie; Juno Beach (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off

Hilton Team Member Travel Discounts

Ongoing training and leadership develp

Growth opportunities within the Hilton

Job summary

Hampton Inn Jupiter/Juno Beach in Jupiter, FL is hiring a Front Desk Manager to lead guest services, train team members, and uphold the friendly Hilton standard. You’ll handle escalated guest issues and ensure efficient front desk operations.

The role emphasizes leadership, budget awareness, and collaboration across departments to deliver exceptional guest experiences. Hilton experience is a plus, with opportunities for growth within the portfolio.

Qualifications

• Minimum 2+ years of front desk or hospitality experience.
• Supervisory experience strongly preferred.
• Knowledge of Hilton brand standards and front desk systems is a plus.
• Excellent communication, problem-solving, and multitasking skills.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Oversee check-ins/outs, reservations, guest inquiries, and complaints.
• Coach and empower your team to deliver outstanding service.
• Ensure fast, friendly, and accurate service at all guest touchpoints.
• Lead by example with positive guest interactions.
• Follow up personally on guest concerns to ensure satisfaction.

Skills

Front desk leadership

Hospitality experience

Supervisory experience

Communication

Problem-solving

Multitasking

Hilton brand standards

Front desk systems

Education

Associate’s degree in hospitality or business

Tools

Front desk systems

Job description

Hampton Inn Jupiter/Juno Beach in Jupiter, FL is hiring a Front Desk Manager to lead guest services, train team members, and uphold the friendly Hilton standard. You’ll handle escalated guest issues and ensure efficient front desk operations.

The role emphasizes leadership, budget awareness, and collaboration across departments to deliver exceptional guest experiences. Hilton experience is a plus, with opportunities for growth within the portfolio.