Front Desk Manager - Hotel Washington

Schulte Hospitality Group; Washington (District of Columbia); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading hospitality group in Washington, DC is seeking an experienced Front Office Manager to enhance guest experiences, lead a dynamic front desk team, and manage operations efficiently. The ideal candidate will possess strong leadership qualities and a deep understanding of hotel operations, aiming to provide exceptional hospitality services.

Benefits

Daily Pay

Telemedicine and Virtual Mental Health Care

Health and Life Insurance Options

401k Plan with Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts

Qualifications

• Minimum three years in a leadership role, preferably as Front Desk Supervisor.
• Strong leadership and time management skills are essential.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Ensure a warm and seamless check-in/check-out experience for guests.
• Supervise, mentor, and schedule front desk team.
• Oversee daily front desk operations and maintain effective communication.

Skills

Leadership

Conflict Resolution

Customer Service

Multitasking

Emotional Intelligence

Education

High School Education

Post-High School Education

Tools

Property Management Systems

Customer Relationship Management tools

Job description

Description

Schulte Companies is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match for eligible associates

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Guest Experience & Service Excellence

• Ensure a warm, personalized, and seamless check-in and check-out experience.
• Handle guest complaints and requests promptly, professionally, and empathetically.
• Anticipate guest needs and work proactively to exceed expectations.
• Maintain a strong presence in the lobby to engage with guests and monitor service quality.

Team Leadership & Development

• Supervise, mentor, and motivate front desk agents, night auditors, and bell/concierge staff.
• Schedule shifts, manage staffing levels, and ensure coverage during peak periods.
• Conduct regular training on service standards, systems, and guest handling procedures.
• Foster a culture of hospitality, accountability, and continuous improvement.

Operational Management

• Oversee daily front desk operations, including reservations, room assignments, and billing.
• Ensure accurate handling of payments, deposits, and financial transactions.
• Maintain effective communication with housekeeping, engineering, and other departments to ensure guest readiness.
• Implement and monitor standard operating procedures in line with brand standards.

VIP & Special Attention Guests

• Coordinate VIP arrivals, amenities, and preferences.
• Work closely with Guest Relations and Concierge teams to personalize guest stays.
• Review daily arrival reports to identify returning or high-profile guests.

Systems & Reporting

• Use property management systems (PMS) efficiently to manage bookings and guest information.
• Generate and analyze front desk reports related to occupancy, revenue, and guest satisfaction.
• Monitor service metrics and feedback to improve performance.

Communication & Interdepartmental Coordination

• Act as a liaison between the front office and other departments to ensure smooth operations.
• Lead pre-shift briefings and participate in daily operational meetings.
• Ensure guest issues are logged, tracked, and followed up with resolution.

Standards, Safety & Compliance

• Enforce brand, security, and safety protocols.
• Ensure front office complies with health and sanitation standards.
• Handle emergency situations calmly and effectively, including guest evacuations or incidents.

Ideal Traits of Front Desk Manager

• Impeccable grooming and professional demeanor.
• Strong emotional intelligence and conflict-resolution skills.
• Ability to multitask and remain composed under pressure.
• Deep understanding of hospitality, etiquette and service delivery. Forbes experienced a plus.
• Tech-savvy, with knowledge of PMS, CRM, and communication tools.

EDUCATION AND EXPERIENCE

• Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
• Minimum of High School education, post-high school education preferred

KNO WLEDGE, SKILLS AND ABILITIES

• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills
• In-depth knowledge of hotel Front Desk operations

* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position . Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Companies is an Equal Opportunity Employer.