Front Desk Manager

The Ocean House; Westerly (RI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading luxury hospitality company seeks a Front Desk Manager to oversee guest services and staff operations. The ideal candidate will have a college degree in hospitality management and proven experience in a luxury setting, ensuring high service standards and guest satisfaction.

Qualifications

• Proven experience as a Front Desk Manager.
• Knowledge of Forbes, AAA, and Relais & Châteaux standards.
• Ability to handle tense situations with good judgment.

Responsibilities

• Oversee front desk and bell/valet operations.
• Resolve guest issues and coordinate with departments.
• Manage budgets and ensure service standards.

Skills

Time Management

Organizational Skills

Leadership

Communication

Problem Solving

Education

College degree in hospitality management

Equivalent experience in hospitality

Tools

Microsoft Office Suite

Maestro PMS

Job description

Join to apply for the Front Desk Manager role at The Ocean House.

Ocean House Collection

FRONT OFFICE MANAGER – Ocean House

A Collection Unlike Any Other

The Ocean House Collection includes 3 luxury properties, featuring Forbes 5-Star rated accommodations, a full-service spa, and diverse dining options. The properties offer a blend of New England charm and luxurious amenities, including unique guest rooms, suites, and private vacation homes.

Scope of Position

The Front Office Manager oversees all front desk and bell/valet operations, ensuring guest registration, reservations, guest services, and staff supervision are managed efficiently. Responsibilities include resolving guest issues, coordinating with other departments, managing budgets, and maintaining high service standards. Administrative duties such as hiring, scheduling, training, and performance evaluations are also included. The role requires implementing hotel policies to ensure guest satisfaction and adherence to industry standards.

Schedule Requirements

The operation runs 24/7, including holidays. Extended shifts and additional days may be required based on business needs. Travel and overnight stays may be necessary. Flexibility is essential, especially during peak season (Memorial Day through Columbus Day), with busy weekends and holiday periods requiring availability.

Key Responsibilities

• Ensure resort standards for guest services, décor, and cleanliness are met.
• Handle guest inquiries, complaints, and special requests.
• Coordinate reservations and room assignments.
• Manage budgets, expenditures, and daily operations of the front desk and bell/valet departments.
• Complete reports, manage emergencies, and ensure compliance with policies.
• Supervise staff performance, training, scheduling, and conduct performance reviews.
• Promote company standards, policies, and sustainability practices.

Required Job Knowledge, Skills, Experience, And Education

• Excellent time management and organizational skills.
• Proficiency with Microsoft Office Suite.
• Strong leadership and supervisory skills.
• College degree or equivalent experience, preferably in hospitality management.
• Excellent communication skills in English.
• Ability to handle tense situations with good judgment.
• Ability to work as part of a team and maintain confidentiality.

Qualifications

• College degree in hospitality management, business, or related field, preferably at a luxury property.
• Proven experience as a Front Desk Manager, including overseeing other managers.
• Knowledge of Forbes, AAA, and Relais & Châteaux standards.
• Excellent customer service, organizational, and problem-solving skills.
• Knowledge of Maestro PMS is a plus.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Hospitality