Front Desk Manager

HEI Hotels; Vienna (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A renowned hotel in Vienna, Virginia, seeks a Front Desk Manager to elevate customer service and manage operations effectively. The ideal candidate will ensure guest satisfaction while overseeing front desk staff, policies, and procedures. Join a company that values career development and offers competitive benefits along with a supportive work environment.

Benefits

Free parking

Free lunch

Competitive pay and benefits

Career growth opportunities

Medical and Dental programs

Qualifications

• Minimum 1 year of front desk experience.
• Hotel experience preferred.
• Proficient with PMS system and computer literacy a must.

Responsibilities

• Manage Front Desk operations for customer satisfaction.
• Ensure efficient guest registration and service.
• Train and develop entry level associates.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Tools

PMS system

Job description

time type Full time

posted on Posted 2 Days Ago

job requisition id JR107721

About Us

The Embassy Suites by Hilton Tysons Corner Hotel provides stunning accommodations in a relaxed and friendly environment. Our suburban Washington DC area hotel offers guests a convenient location for exploring some of the area's most desirable tourist attractions. The property wide renovation featured a complete revamp of the guestrooms, inviting public spaces, fitness center and exterior enhancements. The hotels new design plays homage to Washington D.C. Set in Vienna, Virginia, this Tysons Corner hotel is located one block from the Silver Line Metro Station and just 10 miles from Dulles International Airport and downtown Washington DC., providing an easy commute for our associates. Join our team and enjoy free parking, free lunch, competitive pay and benefits in an environment that promotes growth and development. Contact us to see how we can elevate your career

About Us

The Embassy Suites by Hilton Tysons Corner Hotel provides stunning accommodations in a relaxed and friendly environment. Our suburban Washington DC area hotel offers guests a convenient location for exploring some of the area's most desirable tourist attractions. The property wide renovation featured a complete revamp of the guestrooms, inviting public spaces, fitness center and exterior enhancements. The hotels new design plays homage to Washington D.C. Set in Vienna, Virginia, this Tysons Corner hotel is located one block from the Silver Line Metro Station and just 10 miles from Dulles International Airport and downtown Washington DC., providing an easy commute for our associates. Join our team and enjoy free parking, free lunch, competitive pay and benefits in an environment that promotes growth and development. Contact us to see how we can elevate your career

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Front Desk Manager manages the Front Desk operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contacts are conducted in an efficient and friendly manner. This position reports to the Assistant General Manager.

Essential Duties and Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

• Implement company and franchise programs.

• Prepare forecasts and reports and assist in the development of the Rooms Division budget.

• Monitor and maintain the front office systems and equipment to ensure their optimum performance.

• Track guest satisfaction surveys and maximize usage of the guest response tracking system.

• Provide training for entry level associates and supervisors.

• Develop and implement controls for expense management.

• Utilize labor management tools to schedule and control labor costs.

• Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.

• Communicate both verbally and in writing to provide clear direction to staff.

• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

• Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.

• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

• Maintain all front desk related equipment and a par stock of supplies.

• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

• Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience:

• Minimum 1 year of front desk experience.

• High School diploma or equivalent required.

• Hotel experience preferred.

Knowledge, Skills and Abilities

• Proficient with PMS system and computer literacy a must.

• Advanced knowledge of brand’s reward program.

• Able to handle cash and credit transactions.

• Maintain a professional appearance and manner at all times.

• Must possess thorough knowledge of all front office operations and individual job requirements.

• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.

• Able to manage multiple tasks at all times and have excellent organizational skills.

• General knowledge of local area attractions and transportation.

• Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.

• Able to observe and detect signs of emergency situations.

• Able to establish and maintain effective working relationships with associates and customers.

• Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.

• Effective verbal and written communication skills.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you.

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About Us

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-classbrandsin ourportfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today.

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