Front Desk Manager

Lake Motor Group; Griffith (IN); On-site; USD 42,000 - 58,000; Full time

Job summary

Lake Motor Group in Griffith, IN is seeking a Front Desk Manager for a full-time, on-site role. You will greet customers, answer questions, assist with vehicle selections, manage appointments, and coordinate paperwork to keep the showroom and office running smoothly.

Ideal candidates are highly organized, detail-oriented, proficient with computers and basic CRM software, and capable of delivering a professional, friendly experience in a fast-paced environment.

Qualifications

• Customer service experience and a friendly, professional demeanor.
• Strong organizational skills and attention to detail.
• Proficiency with computers and basic CRM software (e.g., CRM systems).

Responsibilities

• Welcome customers and provide a professional, friendly first impression.
• Answer customer questions and assist with the vehicle selection and purchase process.
• Answer incoming phone calls and promptly return missed calls.
• Schedule and coordinate customer appointments.
• Prepare and organize customer paperwork.
• Keep important documents organized, accurate, and properly accounted for.
• Maintain an organized, well-stocked, and efficient office environment.
• Use email, computer systems, and CRM tools to manage customer information and daily tasks.
• Take a proactive approach to supporting the dealership and improving daily operations.

Skills

Customer service

Organizational skills

CRM proficiency

Tools

CRM software

Job description

Lake Motor Group LLC is a pre-owned vehicle dealership offering a wide selection of cars, trucks, and SUVs across various years, makes, and models at budget-friendly prices. The dealership helps customers save on their next vehicle purchase through competitive pricing and a diverse inventory. Located at 1036 Reder St in Griffith, IN, Lake Motor Group offers a convenient, welcoming environment for local shoppers.

Role Description:

The Front Desk Manager is a full-time, on-site role based at Lake Motor Group in Griffith, IN.

What You'll Do:

• Welcome customers and provide a professional, friendly first impression
• Answer customer questions and assist with the vehicle selection and purchase process
• Answer incoming phone calls and promptly return missed calls
• Schedule and coordinate customer appointments
• Prepare and organize customer paperwork
• Keep important documents organized, accurate, and properly accounted for
• Maintain an organized, well-stocked, and efficient office environment
• Use email, computer systems, and CRM tools to manage customer information and daily tasks
• Take a proactive approach to supporting the dealership and improving daily operations

You're a Great Fit If You:

• Enjoy working with people and communicating face-to-face and over the phone
• Are highly organized and pay close attention to details
• Can confidently use computers, email, and basic CRM software
• Stay focused and professional in a fast-paced environment
• Take initiative and don't wait to be told every next step
• Can manage multiple responsibilities without losing track of important details