Front Desk Manager

Emerald Queen Casino; Fife (WA); On-site; USD 42,000 - 58,000; Full time

Job summary

Emerald Queen Casino is seeking a Front Desk Manager to oversee daily front desk operations and ensure guest satisfaction with reservations, room assignments, transportation, and requests. The role requires strong supervisory skills and hospitality experience in a high-end environment.

Education includes a high school diploma or GED; a hospitality degree is preferred. Proficiency with MS Office, cash handling, and PMS is desired.

Qualifications

• Minimum three years experience in high end customer service. One year in hotel industry preferred. Supervisory experience required.
• Education: High school diploma or GED; degree in hospitality preferred.
• Working knowledge of MS Office Suite, cash handling and PMS preferred.
• Licenses/Certifications: Class IIIA Gaming License, Title 31, Sexual Harassment, Safety and Hazardous Materials.

Responsibilities

• Oversee front desk operations and ensure guests receive superior service for reservations, room assignments, transportation, and guest requests.
• Ensure smooth shift operations and staff coordination to maintain guest satisfaction at all times.

Skills

Customer service

Supervisory experience

MS Office Suite

Cash handling

Education

High school diploma or GED

Hospitality degree preferred

Tools

PMS software

Job description

The Front Desk Manager's duties include overseeing front desk operations and ensuring guests are given superior guest service in regards to reservations, room assignments, transportation, and guest requests.

Education: High school diploma or GED equivalent. Degree in hospitality field preferred.

Experience: Minimum three years experience in high end customer service. One year in hotel industry preferred. Supervisory experience required. Working knowledge of MS Office Suite, cash handling and PMS preferred.

Physical and Mental Requirements: Ability to stand for extended lengths of time. Manual and finger dexterity for operation of personal computer and routine paperwork. Must be able to tolerate a smoke filled environment.

LICENSES/CERTIFICATIONS/TRAININGS REQUIRED:

Class IIIA Gaming License

Title 31

Sexual Harassment

Safety and Hazardous Material

Additional Requirements:

• Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Qualifications

Licenses & Certifications

Required

RESPONSIBLE GAMING

SEXUAL HARRASSMENT

Customer Service

OSHA Training

TITLE 31 SARC

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.