Front Desk Manager

mcrhotels.com; Elizabeth (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Desk Manager to lead their team and ensure exceptional guest service. This role involves managing Front Desk operations, coaching team members, and implementing service strategies to enhance guest experiences. The ideal candidate will possess strong leadership and communication skills, along with a proactive attitude. Join a dynamic environment where your contributions will directly impact the success of the hotel and the satisfaction of its guests. If you're ready to take on a rewarding challenge in the hospitality industry, this position is perfect for you.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Previous Front Office management experience required.
• Excellent verbal and written English communication skills.

Responsibilities

• Manage all Front Desk functions and team members.
• Handle complaints and resolve conflicts effectively.
• Encourage excellent customer service from team members.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Customer Service

Multitasking

Education

High School Diploma

2-Year Degree in Hospitality

Tools

Hotel PMS System

Job description

Newark Airport Renaissance, Elizabeth, New Jersey, United States of America

Job Description

Posted Thursday, April 24, 2025 at 5:00 AM

The Front Desk Manager will be responsible for managing all Front Desk functions and team members. This role involves directing, implementing, and maintaining a service and management philosophy that guides team members.

Responsibilities:

1. Encourage and build mutual trust, respect, and cooperation among team members.
2. Develop goals and plans to prioritize, organize, and accomplish work.
3. Handle complaints, settle disputes, and resolve grievances and conflicts.
4. Participate in department meetings and communicate Front Office goals clearly and consistently.
5. Monitor staffing levels to meet guest service, operational, and financial objectives.
6. Support and train team members on credit policies to reduce bad debts and rebates.
7. Promote same-day selling procedures to maximize room revenue and occupancy.
8. Understand the impact of Front Office operations on overall hotel success.
9. Improve service by understanding guest needs and providing coaching and feedback.
10. Encourage team members to deliver excellent customer service.
11. Interact with guests to gather feedback on service and product quality.
12. Identify developmental needs of team members and provide coaching or mentoring.
13. Use interpersonal skills to lead, influence, and motivate others.
14. Make sound financial and business decisions.
15. Demonstrate honesty and integrity, leading by example.
16. Establish and maintain collaborative relationships with team members.
17. Ensure recognition of team members' efforts.

Requirements:

1. High school diploma or equivalent.
2. 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field preferred.
3. Previous Front Office management experience required.
4. Excellent verbal and written English communication skills; second language helpful.
5. Ability to use hotel PMS system effectively.
6. Ability to multitask and prioritize tasks.
7. Strong problem-solving and creative thinking skills.
8. Maintain confidentiality of information.
9. Strong leadership and communication skills.
10. Self-motivated with a proactive attitude.
11. Flexible schedule including days, nights, holidays, and weekends.
12. Effective listening skills for understanding team and guest concerns.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• Managing a $5.0 billion portfolio of 148 hotels with over 22,000 guestrooms across 37 states and 106 cities.
• Employs over 7,000 team members and operates hotels under 9 Marriott brands, 8 Hilton brands, and independent hotels.
• Recognized as one of Fast Company's 10 Most Innovative Travel Companies of 2020.
• Recipient of the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer.
• Won multiple awards for hotel development and design, including at the ALIS and AIA awards.

What we offer / What's in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance (available after 30 days for full-time employees)