Front Desk Manager

Hilton Garden Inn Atlanta Marietta; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Hilton Garden Inn Atlanta Marietta is seeking a Front Office Manager to lead daily front desk operations, serve as Manager on Duty, and ensure VIP arrivals and special requests are handled efficiently.

You will hire, train, schedule and mentor front desk staff, and coordinate with Housekeeping and Engineering to keep rooms ready on time. Strong communication and problem-solving skills, plus PMS and MS Office proficiency, are required.

Qualifications

• Minimum 2–3+ years front desk experience with 1–3+ years in a supervisory role.
• Education: high school diploma required; bachelor's or associate in Hospitality Management or Business preferred.

Responsibilities

• Oversee daily front office operations and act as Manager on Duty.
• Review room inventory, VIP arrivals, and special requests.
• Hire, train, schedule, and mentor front desk staff.
• Coordinate with Housekeeping and Engineering to ensure rooms are ready on time.

Skills

Front desk experience

Supervisory experience

PMS proficiency

Microsoft Office

Problem solving

Communication skills

Education

High school diploma

Bachelor's in Hospitality Management or Business (preferred)

Associate degree (preferred)

Job description

Core Responsibilities

• Leadership & Operations: Oversee daily front office functions, serve as Manager on Duty (MOD), and review room inventory, VIP arrivals, and special requests.
• Team Management: Hire, train, schedule, and mentor front desk agents and supervisors.
• Guest Services: Resolve guest complaints quickly, handle service recovery, and champion the Hilton Honors loyalty program.
• Interdepartmental Coordination: Partner with Housekeeping and Engineering/Maintenance to ensure rooms are clean and ready on time.

Key Qualifications

• Experience: 2 to 3+ years of front desk experience plus 1 to 3+ years in a supervisory or management role within hospitality.
• Education: High school diploma required; a bachelor's degree or associate degree in Hospitality Management or Business is often preferred.
• Skills: Proficiency in hotel Property Management Systems (PMS) and Microsoft Office; strong problem-solving and communication skills.
• Schedule: Flexibility to work varied shifts, including evenings, weekends, and holidays.

Source: Hospitality Online