Front Desk Lead - Patient Experience & Growth

HealthSource Chiropractic of Frisco; Frisco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Training & development

Free uniforms

Job summary

HealthSource Chiropractic of Frisco is seeking a Front Desk Coordinator who naturally welcomes patients, builds relationships, and takes ownership of the patient experience. You will guide check-in/out, answer questions, and communicate with the clinical team to ensure smooth care navigation.

The role emphasizes teamwork, confidentiality, and a proactive attitude. Prior customer service in a healthcare-related setting is preferred, with a two-year degree optional but encouraged for growth within

Qualifications

• Previous customer service experience required.
• Healthcare, chiropractic, physical therapy, fitness, or wellness experience a plus.
• Strong communication and interpersonal skills.
• Excellent phone and computer skills.
• Proficiency with Microsoft Office/Windows.
• Ability to learn practice management and other software systems.
• Strong organization and attention to detail.
• Ability to handle confidential information appropriately.
• Positive, energetic, team-oriented attitude.
• Two-year degree or higher preferred, but not required.

Responsibilities

• Welcome patients and create an exceptional experience from check-in through check-out.
• Build genuine relationships and make patients feel known and cared for.
• Coordinate patient flow between Doctor, Rehab team, and Front Desk.
• Help patients understand and stay engaged with recommended care plans.
• Address questions and concerns with professionalism and empathy.
• Verify insurance benefits and eligibility.
• Create and maintain patient financial worksheets.
• Review financial responsibilities and collect patient charges.
• Maintain accurate patient accounts and confidential records.
• Obtain and update personal, insurance, and financial information.
• Process and follow up on third-party insurance claims.
• Scan and organize insurance EOBs.
• Maintain office inventory and supplies.
• Assist with marketing campaigns, promotional communications, and social media content.
• Participate in community outreach and relationship-building opportunities.
• Contribute ideas that improve the patient experience and strengthen the practice.
• Support patient retention and continued engagement.
• Look for opportunities to help the clinic grow—not simply complete assigned tasks.
• Work collaboratively to keep the clinic clean, organized, and welcoming.
• Jump in and help wherever needed.
• Communicate openly and respectfully with teammates.
• Participate in team meetings, training, and continuing education.
• Take responsibility, learn from mistakes, and continually improve.
• Protect patient privacy and maintain HIPAA confidentiality.

Skills

Customer service

Communication

Phone skills

Organization

Attention to detail

Education

Two-year degree

Tools

Microsoft Office

Job description

HealthSource Chiropractic of Frisco is seeking a Front Desk Coordinator who naturally welcomes patients, builds relationships, and takes ownership of the patient experience. You will guide check-in/out, answer questions, and communicate with the clinical team to ensure smooth care navigation.

The role emphasizes teamwork, confidentiality, and a proactive attitude. Prior customer service in a healthcare-related setting is preferred, with a two-year degree optional but encouraged for growth within