Front Desk Lead – Guest Service & Team Training

Atrium Hospitality; Lincoln (NE); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

PTO and discounts

DailyPay

Wellness programs

Tuition reimbursement

Brand discounts

Community service

Job summary

Atrium Hospitality Lincoln Embassy Suites in Lincoln, NE is hiring for a hands-on Front Desk role. You will oversee front desk operations, check guests in and out with warmth, and coach new staff to ensure smooth service. This is a full-time position at our Embassy Suites property.

We value strong customer service, leadership, and tech-savvy associates who keep a busy lobby running smoothly and professionally. Join us to provide exceptional experiences to every guest.

Qualifications

• Customer service experience required.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent.
• Tech-savvy enough to use hotel systems confidently.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Hospitality

Leadership

Tech-savvy

Physical stamina

Education

High school diploma

Job description

Atrium Hospitality Lincoln Embassy Suites in Lincoln, NE is hiring for a hands-on Front Desk role. You will oversee front desk operations, check guests in and out with warmth, and coach new staff to ensure smooth service. This is a full-time position at our Embassy Suites property.

We value strong customer service, leadership, and tech-savvy associates who keep a busy lobby running smoothly and professionally. Join us to provide exceptional experiences to every guest.