Front Desk Lead

NFC Amenity Management; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join an established industry player as a Site Supervisor / Front Desk Lead, where you will be the welcoming face for residents at exclusive properties. This role involves managing on-site staff, ensuring smooth operations, and fostering a positive environment. With a focus on teamwork and resident satisfaction, you will thrive in a fast-paced setting while enjoying benefits such as healthcare coverage and paid time off. If you have a passion for customer service and leadership, this opportunity is perfect for you.

Benefits

Healthcare benefits

Paid time off

Career development opportunities

Discounts and benefits

Cellphone reimbursements

Short-term disability income

Qualifications

• Supervisory experience is a plus.
• Ability to thrive in a fast-paced environment.
• Strong interpersonal skills are essential.

Responsibilities

• Ensure smooth operation and service experience.
• Monitor and review employee performance.
• Respond promptly to resident requests and concerns.

Skills

Effective communication

Team management

Customer service

Problem-solving

Education

High school diploma or equivalent

Job description

Career Opportunities with NFC Amenity Management

A great place to work.

Careers at NFC Amenity Management

Current job opportunities are posted here as they become available.

WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

**The pay is $18 per hour, and schedules will require 1 weekend shift weekly.**

Role: Site Supervisor / Front Desk Lead

As an NFC Amenity Front Desk Lead, you will work at some of the most exclusive addresses in the area, serving as the first point of contact for residents and their guests. Your role involves managing on-site staff, supporting operations, and creating a welcoming environment that fosters teamwork and resident satisfaction.

Responsibilities include:

1. Ensuring smooth operation and service experience through effective communication with team members, property management, and residents/guests.
2. Informing the Area Director of staffing needs.
3. Monitoring and reviewing employee performance, providing support or training as needed.
4. Following property-specific procedures for receiving and signing for deliveries.
5. Facilitating contractor arrivals/departures and visits from realtors or potential buyers/renters.
6. Advising residents and guests on property rules and regulations.
7. Managing access for residents, guests, and vendors per property procedures.
8. Promptly responding to resident requests, questions, and concerns.
9. Maintaining a professional appearance in your uniform.
10. Interacting positively with residents.

Candidate Profile:

We seek individuals who work well independently, thrive in a fast-paced environment, and enjoy interacting with residents. Supervisory experience is a plus. Making eye contact and being welcoming are essential.

Benefits and Perks:

• Discounts and benefits available to all employees.
• Cellphone and other reimbursements for applicable positions.
• Healthcare benefits as required by state laws for qualifying employees.
• Medical, Dental, and Vision coverage for qualifying employees.
• Paid time off starting from your first day.
• Career development opportunities through NFC University training courses.
• Short-term disability income for qualifying employees.

Note: Location, pay rates, and schedules are discussed during the interview process. We may contact you later if not immediately. All employees must be legally authorized to work in the US. Rehire eligibility depends on past employment performance.