Grand Lodge Guest Services Supervisor - Year Round

Alterra Mountain Company; Park City (UT); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Season pass

Free skiing at Alterra Resorts

Staff ski lessons

Discounted rentals

Subsidized meals

Subsidized housing

Staff discounts

Healthcare options

401k with company match

Job summary

Deer Valley Resort, part of Alterra Mountain Company in Park City, UT, seeks a Guest Services Supervisor to support the front office and ensure guest, owner, and employee satisfaction at the Grand Lodge front desk.

Responsibilities include check-in/out, reservations, staff recruitment and training, cash and lift ticket handling, and coordinating with bellstaff and concierge. Flex year-round schedule with varied shifts; salary is $22/hour. Deer Valley is an Equal Opportunity Employer.

Qualifications

• Minimum of two years of experience as a front desk agent or in a supervisory role required.
• Staff leadership, coaching, and mentoring experience preferred.
• Must have a valid driver's license and clean driving record.
• Must be able to work varied shifts, including overnight shifts.

Responsibilities

• Check guests in and out and settle guest balances upon departure.
• Give guests directions, information, and instructions.
• Make reservations for restaurants, transportation, childcare, and other activities on guests' behalf.
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff.
• Handle and complete cash, credit card, and lift ticket sales transactions daily.
• Balance and close out lift ticket sales at the end of the day.
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy.
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage.
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk.
• Assist guest services manager with creating staff schedules, training, and completing timecards.
• Check for guest requests and services three days prior to arrival and ensure these requests are met.
• Cross train with the housekeeping team and assist them as needed.
• Other duties as assigned.

Skills

Front desk experience

Supervisory experience

Customer service

Valid driver's license

Varyed shifts ability

Job description

Flex Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION

A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Grand Lodge.

RESPONSIBILITIES

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and other activities on guests' behalf
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
• Handle and complete cash, credit card, and lift ticket sales transactions daily
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
• Assist guest services manager with creating staff schedules, training, and completing timecards
• Check for guest requests and services three days prior to arrival and ensure these requests are met
• Cross train with the housekeeping team and assist them as needed
• Other duties as assigned

QUALIFICATIONS

• Minimum of two years of experience as a front desk agent or in a supervisory role required
• Staff leadership, coaching, and mentoring experience preferred
• Must have a valid driver's license and clean driving record
• Must be able to work varied shifts, including overnight shifts

DATES OF EMPLOYMENT

• Flex Year Round - may have periods of layoff or reduced hours

PAY RATE

• $22.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.