Front Desk Hybrid Team Member

Barry's; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Barry's is looking for Front Desk team members who are passionate and reliable to provide superior customer service at their studios. Responsibilities include client interactions, maintaining cleanliness, and assisting with Fuel Bar operations. Ideal candidates should have strong interpersonal skills and a commitment to a positive client experience.

Qualifications

• Candidates must be at least 18 years old to apply.
• Availability for two to five shifts, including at least one weekend day.

Responsibilities

• Deliver first-class client experience at all times.
• Prepare studio spaces before, after, and between classes.
• Maintain Fuel Bar department areas clean and sanitized.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Cleaning Skills

Job description

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ([e-mail]).

Barry’s is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group to achieve real results and prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

About the role

Front Desk team members are the first line of contact at all Barry’s studios. They are well-versed in all aspects of our fitness program and business. Front Desk team members are key to providing superior customer service and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry’s community.

What you'll do

Front Desk Responsibilities:

• Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
• Establishing and maintaining interpersonal relationships: Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
• Communicating with supervisors, peers: Provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
• Deliver first-class client experience at all times
• Ensure a clean and welcoming atmosphere by assisting in studio cleaning, restocking, and upkeep as needed
• Guide clients regarding latest studio promotions, membership discounts, and/or special events
• Maintain product knowledge for all studio retail operations
• Have flexibility with schedule, including weekends, holidays, mornings, or night shifts

Fuel Bar Responsibilities:

• Deliver quality protein smoothies and customer service in the Fuel Bar
• Handle pre-orders and on-the-spot orders, customized to each client’s needs
• Assist clients with questions and product selection
• Complete client orders in a timely manner utilizing a POS transaction
• Maintain Fuel Bar department areas clean and sanitized
• Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
• Properly rotate merchandise in refrigerated coolers and department tables, paying attention to spoilage according to company policy
• Prepare various Fuel Bar products following company recipes

Facility Maintenance:

• Prepare studio spaces before, after, and between classes by cleaning exercise equipment, sweeping, mopping, vacuuming floors, and wiping mirrors
• Conduct regular deep cleaning, organization, and service of common areas, including lobby, FuelBar, retail shelves, locker rooms, hallways, and storage areas
• Perform small studio repairs when appropriate
• Manage laundry services, including collecting, washing, and folding towels
• Adhere to daily and weekly cleaning and maintenance checklists

Qualifications

• Availability for two to five shifts, including at least one weekend day
• Friendly, outgoing personality with enjoyment of social interaction
• Enthusiasm for the studio and the role
• Patience, courteous listening, and empathy
• Responding to client requests with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work efficiently in a fast-paced environment
• Exceptional cleaning skills and understanding of sanitary environments
• Attention to detail and care for the studio’s appearance and cleanliness
• Ability to work cohesively with all staff to ensure efficiency
• Maintain professional appearance and behavior
• Candidates must be at least 18 years old to apply