Front Desk & Housing Program Support Specialist

Ocala Housing Authority (OHA); Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ocala Housing Authority seeks a customer service oriented clerical assistant to manage walk-in and phone inquiries, grant building access, and support housing programs. The role requires maintaining logs, handling mail, and assisting residents with forms and work orders.

The ideal candidate has a high school diploma, at least three years of related experience, and strong English communication skills; bilingual in Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Three years of full-time related experience preferred.
• Excellent English communication skills, written and verbal; bilingual (Spanish) preferred.
• Able to multi-task and work under pressure.
• Must have valid driver’s license.

Responsibilities

• Greet walk-in and virtual customers; answer calls and provide information.
• Grant access to the building for the public and maintain logs.
• Provide accurate information on applications, waitlists, vacancies, and qualifications.
• Assist residents with work orders and other forms as needed.
• Monitor security systems and respond to incidents as required.
• Maintain reception area, mail, and office supplies; handle general clerical tasks.
• Maintain public housing and housing choice wait lists and related documentation.
• Assist with events coordination, promotions, and advertisements as needed.

Education

High School Diploma or GED

Tools

Multi-line telephone system

Word

Excel

Job description

Ocala Housing Authority seeks a customer service oriented clerical assistant to manage walk-in and phone inquiries, grant building access, and support housing programs. The role requires maintaining logs, handling mail, and assisting residents with forms and work orders.

The ideal candidate has a high school diploma, at least three years of related experience, and strong English communication skills; bilingual in Spanish is a plus.