Front Desk Host - PM- Full-time - Benefits after 30 days!

Hyatt Hotels; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Hyatt Regency Minneapolis is seeking a Front Desk Host to create a welcoming first impression and ensure an exceptional guest experience. This role involves handling guest registrations, payments, and inquiries while providing excellent customer service. The ideal candidate will possess strong communication skills and some customer service experience.

Benefits

Health benefit eligibility at 30 days

401K with company match

Discounted room nights

Free meals in colleague cafeteria

Paid Time Off including Vacation, Sick Time, Holidays

Qualifications

• Prior customer service experience preferred.
• Hotel/Front Desk experience is an asset.
• Ability to handle money and flexible scheduling.

Responsibilities

• Welcome guests and provide top-level customer service.
• Handle guest registration and payment processing.
• Respond to guest inquiries and upsell hotel services.

Skills

Customer service experience

Strong written communication skills

Strong verbal communication skills

Flexible availability

Job description

Opportunity is calling. Join Hyatt.

When you join Hyatt Regency Minneapolis, you join a global brand that celebrates individuality, empowers everyone to be their best, and consistently provides unique experiences for our colleagues and guests. Part of our culture of care includes providing our guests with stress-free, affordable experiences that enhance their stay. We also care about our colleagues and provide a well-rounded benefits package to ensure you are supported from day one. You'll find support from your team by working in an environment where success is celebrated and hard work is rewarded.

Front Desk Hosts are responsible for welcoming guests and creating the first impression. These individuals influence the overall guest experience by providing top-level customer service during their stay. Responsibilities include guest registration, processing forms of payment, responding to guest inquiries, and upselling hotel rooms. Our front desk hosts are the first point of contact and the face of Hyatt Regency Minneapolis. If you have customer service experience and are interested in hospitality, we’d love to hear from you!

What you can expect

• Collaborative and team-driven environment with diverse industry experience and multicultural backgrounds
• Health benefit eligibility at 30 days of employment
• 401K with company match – eligible to contribute at 30 days of employment
• Discounted room nights at over 1,000 Hyatt properties upon hire
• Free room nights at over 1,000 Hyatt properties after 90 days of employment
• Education Assistance/Tuition Reimbursement
• Discounted employee parking ($5/day or $100/month)
• Access to hotel gym (25,000 sq. ft.)
• Free meals in colleague cafeteria
• Discounted food & beverage from Prairie Kitchen and Bar and The Market (proudly serving Starbucks)
• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount depend on employment status)

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• Customer service experience
• Hotel/Front Desk experience (preferred)
• Strong written and verbal communication skills
• Money handling experience (preferred)
• Flexible availability