Front Desk Host - Part-Time, Flexible Hours

Eddie-Merlot; Englewood (CO); On-site; USD 19,000 - 25,000; Part time

Job summary

Eddie Merlot's in Denver is seeking a friendly Host to welcome guests, answer calls, and schedule reservations. You will greet guests, manage seating, and coordinate with servers to ensure smooth flow at the front of the house.

The role requires a polished appearance, excellent English communication, and the ability to work a flexible part-time schedule including evenings, weekends, and holidays. You will support the team to deliver outstanding guest service.

Qualifications

• Meet state age requirement for the position.
• High school diploma or GED preferred.
• Must be able to read and communicate in English clearly and effectively.
• Professional attire and appearance in keeping with Eddie Merlot’s standards.
• Must have professional communication and social skills appropriate for guests.
• Must be self motivated and able to work calmly and effectively under pressure.
• Strong team-work orientation, well organized, able to take direction from others.
• Basic math and computer skills required.
• Able to work a flexible, part-time schedule including evenings, weekends, and holidays.

Responsibilities

• Complete and pass required training modules - both initial and ongoing.
• Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance.
• Create a positive first impression of Eddie Merlot's. Exceed guest expectations at the front desk and waiting areas.
• Check the reservation list and coordinate with Managers to anticipate guest flow, peak times, and duties associated with banquets or special events.
• Obtain station assignments for Servers and Bussers from the manager.
• Complete opening, side, and closing duties in a timely manner, according to established standards and procedures.
• Assist Manager in planning reservations and assigning parties to appropriate tables and/or Servers.
• Answer the phone in a timely, professional, and courteous manner. Correctly take, confirm, and document reservation.
• Acknowledge and greet arriving guests; invite departing guests to return.
• Assist guests with coat check on arrival and departure as needed.
• Escort guests to assigned table; deliver and present menus.
• Control the flow of business by practicing rotation seating, anticipating table turns, and following the reservation and seating plan.
• Re-set tables in dining room and perform other dining room maintenance duties.
• Accurately quote waiting times to guests and correctly maintain the 'waiting' list.
• Maintain the safety, cleanliness and organization of the host stand and lobby.
• Assist with Platinum Club service and encourage membership.
• May be scheduled to work meetings, banquets, and special events.
• Communicate information regarding guest requests or complaints and ideas for improvement to Managers.
• Support team members by willingly assisting as needed and perform other duties as assigned by Manager(s).
• Follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times.

Skills

Customer service

English proficiency

Hospitality

Education

High school diploma

Tools

POS systems

Microsoft Office

Job description

Eddie Merlot's in Denver is seeking a friendly Host to welcome guests, answer calls, and schedule reservations. You will greet guests, manage seating, and coordinate with servers to ensure smooth flow at the front of the house.

The role requires a polished appearance, excellent English communication, and the ability to work a flexible part-time schedule including evenings, weekends, and holidays. You will support the team to deliver outstanding guest service.