Front Desk Host

Bolt Farm Treehouse; Whitwell (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Join Bolt Farm Treehouse as a Front Desk Host where you will create memorable experiences for guests. In this pivotal hospitality role, you'll assist with their stay, handle inquiries, and ensure satisfaction, all while working in a vibrant, nature-immersive retreat setting focused on growth and excellence.

Benefits

Competitive Pay

Performance Bonuses

Self-Care Allowance

Exclusive Discounts & Free Stays

Growth-Focused Environment

Qualifications

• At least 1 year of experience in a similar hospitality role.
• Tech-savvy with cloud-based applications.

Responsibilities

• Warmly greet and welcome guests, support check-in and check-out.
• Assist with event planning and execution.

Skills

Customer service

Communication skills

Sales attitude

Organizational skills

Attention to detail

Tools

Google Suite

Job description

Position Summary:

As our Front Desk Host, you will be the face of Bolt Farm Treehouse, creating a memorable welcome, a smooth stay, and a warm farewell for every guest. You will assist with check-in and check-out, respond to inquiries, support on-site events, and curate meaningful interactions to ensure guests’ satisfaction and delight. If you have a passion for hospitality and enjoy fostering unforgettable experiences, we’d love to meet you.

About Us

Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate life’s key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world.

Meaningful work. Meaningful relationships.

Company Core Values

• Best is the Standard – Excellence is the only standard.
• All-In – Commit fully, take ownership, and give your best.
• Move Fast – Speed and efficiency drive success.
• Wow Every Guest – Create exceptional experiences that leave a lasting impact.

Why Join Us?:

• Competitive Pay: We offer top-of-market salaries to reward your expertise.
• Performance Bonuses: Weekly incentives tied to personal performance and results.
• Self-Care Allowance: We support your well-being.
• Exclusive Discounts & Free Stays: Enjoy the beauty of Bolt Farm Treehouse yourself with employee perks.
• Growth-Focused Environment: We invest in your personal and professional development with ongoing training.

Key Responsibilities:

• Warmly greet and welcome guests, supporting check-in, check-out, and accommodation assignments.
• Conduct property tours and assist with guest requests, including restaurant reservations, car services, and local recommendations.
• Proactively resolve guest complaints and facilitate re-bookings.
• Assist in event planning and execution, including setting up and breaking down dining experiences.
• Maintain a clean and organized workspace and guest-facing areas.
• Oversee merch & sales inventory

Requirements:

• At least 1 year of experience in a similar hospitality role.
• Tech-savvy and comfortable with cloud-based applications.
• Proficient in Google Suite and computer skills.
• Strong verbal and written communication skills.
• Self-motivated, organized, and goal-oriented with a track record of success.

The Person We're Looking for Will Have:

• A passion for hospitality and delighting guests.
• Strong relational skills with a magnetic, charming demeanor.
• Comfort with sales and a proactive attitude.
• Attention to detail and thoroughness.
• Excellent customer service skills.

Previous food and beverage experience preferred.

Position Type: Full Time/Part Time
Location: On Site (Whitwell, TN)
Salary: Competitive

We're Always Looking for Rockstar Talent!

This is an evergreen job post, which means we’re continuously accepting applications from exceptional candidates who want to be part of our journey. While there may not be an immediate opening, applying now allows us to keep your information on hand for future opportunities as we continue expanding our team.

If you're driven, talented, and excited about making an impact, we want to hear from you!

Apply today and let’s stay connected. We look forward to meeting the next rockstar who’ll help take Bolt Farm Treehouse to the next level!

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