Front Desk Host

Luminary Hotel & Co; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Luminary Hotel & Co is seeking a Front Desk Host who will create memorable check-in experiences while providing hospitality services including concierge and bell assistance. The ideal candidate will have a high school diploma, strong customer service, and communication skills, along with the ability to leverage technology for guest engagement.

Benefits

Health Savings Account & Flexible Spending

Life and Disability insurance

401(k)

Tuition Reimbursement

Employee Assistance

Travel Discounts

FREE meal for full-service hotel team members

Qualifications

• Previous hospitality experience preferred.
• Ability to use technology e.g., tablets, iPads.

Responsibilities

• Assign and escort guests to rooms according to their preferences.
• Provide local information on shopping, dining, nightlife, and recreational destinations.
• Respond to guest inquiries and assist with their needs.

Skills

Customer service

Communication skills

Technology use

Education

High School diploma or higher

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Front Desk Host is a unique position responsible for Front Desk, Bell Services, and Concierge Services. The host will be the first impression, providing a memorable check-in experience. They will utilize advanced technology to ensure personalized service that is consistent and aligned with the standards of Mainsail Lodging & Development.

What you have

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g., tablets, iPads

What you’ll do

• Assign and escort guests to rooms according to their preferences, paying attention to nonverbal cues to make each experience unique
• Assist guests to their rooms
• Assist with guest luggage
• Provide room quotes and upsell when appropriate
• Interact with guests and share hotel knowledge, personalizing interactions by using guest names
• Know all hotel functions to showcase the property effectively
• Maintain guest confidentiality
• Share knowledge of featured wines
• Produce room keys, ensuring guest confidentiality throughout their stay
• Maintain knowledge of hotel and brand rewards
• Provide local information on shopping, dining, nightlife, and recreational destinations
• Receive, store, and deliver luggage and mail
• Run errands for guests
• Make travel arrangements, including sightseeing and tours
• Coordinate between Housekeeping and Front Desk
• Verify charges and collect payments for stays
• Respond to guest inquiries
• Follow scheduled shifts, breaks, and lunch requirements
• Report suspicious activity or unusual items in rooms
• Report irregular guest behavior in public areas or rooms
• Handle assignments proactively with limited supervision
• Follow all hotel policies and procedures
• Maintain cleanliness and order of work area
• Assist guests to ensure an exceptional experience, contributing to high GSS scores

Physical Demands

• Ability to sit or stand for extended periods
• Ability to bend
• Lift or pull up to 40 lbs
• Communicate clearly
• Corrected vision to normal range
• Work long hours as needed

Mental Demands

• Make quick, sound judgments
• Manage multiple tasks effectively
• Work independently and provide guidance to others
• Handle differing personalities professionally
• Maintain confidentiality
• Work effectively under stress and high pressure
• Anticipate, prevent, identify, and solve workplace challenges

Mainsail is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, age, sex, gender identity, sexual orientation, marital or parental status, military service, disability, or other protected characteristics.

About Us

Mainsail Lodging & Development is an award-winning company based in Tampa, Florida, specializing in hotel, furnished housing, and resort property management and development. We pride ourselves on finding unique lodging opportunities and applying our passion and expertise to each project. Join our team and explore opportunities across the southeastern U.S. and the Caribbean. Our properties are characterized by distinct character and sophisticated style, from private island resorts to boutique hotels and waterfront marvels. Our benefits include HSA & Flexible Spending, Life & Disability insurance, 401(k), Tuition Reimbursement, Employee Assistance, Travel Discounts, and a **FREE** meal for full-service hotel team members.