Front Desk & Guest Services Pro - Casino Hotel

PENN Entertainment; Hobbs (IN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a Front Desk Agent to deliver exceptional guest service and assist guests with reservations, room rates, and hotel services.

Responsibilities include inputting reservations into the computer, handling cash and checks per policy, promoting hotel programs, and maintaining a clean, organized workspace. The role requires 18+ years, a high school diploma, basic math, and MS Office proficiency.

Qualifications

• Must be a minimum of 18 years of age.
• High School diploma or equivalent.
• Six months related experience and/or training preferred; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications (Excel, Access, Word).
• Must be able to read and write in English and have good verbal communicating skills.
• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Responsibilities

• Promote and sell special hotel programs, special rate packages, and up grades when appropriate.
• Maintain house bank and handle all checks and cash according to Zia Park policies and procedures
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Be knowledgeable of all emergency procedures and company policies
• Responsible for taking reservations and accurately inputting into the computer system
• Answer inquiries of room rates, outlets and room locations
• Interact with Hotel Sales Manager on bookings
• Keep up to date with knowledge of phone system
• Handle all guests’ special requests in a professional manner
• Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions
• Greets, registers, and assign rooms to guest. Stock items in the retail shop
• Tender items for sale in the retail shop
• Maintain a neat and clean work station
• Other duties as assigned by management

Skills

Guest service

Communication skills

English literacy

MS Office proficiency

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

PENN Entertainment is seeking a Front Desk Agent to deliver exceptional guest service and assist guests with reservations, room rates, and hotel services.

Responsibilities include inputting reservations into the computer, handling cash and checks per policy, promoting hotel programs, and maintaining a clean, organized workspace. The role requires 18+ years, a high school diploma, basic math, and MS Office proficiency.