Front Desk & Guest Services Pro - Brand-New Hotel Opening

A&R Hospitality LLC; Gulfport (MS); On-site; USD 17,000 - 25,000; Full time

Job summary

A&R Group is preparing to open the new Hampton Inn Gulfport in April 2026, and we are seeking friendly, professional, service‑driven Front Desk / Guest Services Representatives to welcome guests and support daily hotel operations.

This role offers both full‑time and part‑time schedules in a fast-paced environment, with opportunities to provide outstanding guest service and work across multiple hotel departments.

Qualifications

• Hospitality experience preferred but not required.
• Strong organizational and time‑management skills.
• Excellent communication and customer‑service skills.
• Strong problem‑solving abilities.
• Ability to work in a fast‑paced, high‑pressure environment.
• Ability to work a varied schedule, including mornings, evenings, nights, weekends, and holidays.
• Willingness to work overtime during busy periods.
• Strong attention to detail, accuracy, and efficiency.
• Ability to stand, walk, kneel, and bend for extended periods.
• Ability to lift up to 25 lbs. and perform repetitive arm and hand movements.

Responsibilities

• Greet, check in, and check out guests with professionalism and efficiency.
• Provide excellent customer service, answer phone calls, and respond to guest inquiries.
• Make same‑day and future reservations; block rooms based on guest needs and availability.
• Pre‑register group arrivals, prepare key packets, and organize arrival materials.
• Register guests, verify payment methods, and ensure accurate documentation.
• Enter credit card and ID information securely into the property management system.
• Assist other departments as needed, including Breakfast, Housekeeping, Laundry, and events.
• Maintain cleanliness and organization of the front desk and back office areas.
• Anticipate guest needs and respond promptly and courteously.
• Address and resolve guest complaints to ensure satisfaction.
• Document guest requests and communicate follow‑up needs to appropriate departments.
• Prepare shift drops and verify totals in the property management system.
• Handle Lost & Found items according to policy.
• Maintain confidentiality of guest and company information.
• Communicate safety or service concerns to management in a timely manner.
• Follow all Hilton brand standards, A&R policies, and safety procedures.
• Serve as a Brand Ambassador for A&R Group’s culture, mission, and values.
• Perform other duties as assigned.

Skills

Excellent communication and customer‑c

Job description

A&R Group is preparing to open the new Hampton Inn Gulfport in April 2026, and we are seeking friendly, professional, service‑driven Front Desk / Guest Services Representatives to welcome guests and support daily hotel operations.

This role offers both full‑time and part‑time schedules in a fast-paced environment, with opportunities to provide outstanding guest service and work across multiple hotel departments.