Front Desk/Guest Service Agent

Fairway Inn & Suites; Mishicot (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking enthusiastic team members to join their Guest Services/Front Desk team. Located in the picturesque Mishicot, WI, this role offers a unique opportunity to work in a vibrant environment with breathtaking views. Ideal candidates will bring prior customer service experience and a passion for ensuring guest satisfaction. Responsibilities include being the first point of contact for guests, managing their needs, and providing essential information about the hotel and local attractions. This position not only offers a chance to grow within the company but also provides valuable experience in the hospitality industry.

Benefits

401(k) with Company Match

Paid Time Off – Sick & Vacation

Holiday Pay

Growth and Development Opportunities

Travel Discounts with Partner Hotels

Medical, Dental, and Vision Insurance

Flex Spending Options

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests' needs, responding promptly and professionally.

Skills

Customer Service Experience

Problem Solving

Ability to Work Independently

Flexibility in Scheduling

Tools

Property Management Software (PMS)

Job description

The Fairway Inn & Suites, formerly known as Par 5 Resort, is now under new owners and new management and we are excited to add new team members to the resort! This property offers breathtaking views, picturesque fairways and a unique location in Mishicot, WI., which is just 35 minutes away from Green Bay.

Join our Guest Services/Front Desk team!

Ideal candidates for this role will have prior customer service experience, the ability to provide exceptional service, the ability to work independently, and the ability to problem solve. This position has the potential to be scheduled between the hours of 6am and 11pm, and availability for weekends and holidays is required.

Key Requirements/Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests' needs, responding promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact for up-to-date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Physical Requirements may include but are not limited to:

• Ability to lift up to 20 lbs.
• Ability to sit and/or stand for long periods of time.
• Exposure to indoor/outdoor temperatures with the location of the front desk near the main entrance.
• Exposure to various noises and volumes with regular use of computers, telephone, printer/scanners, radios and TVs near the lobby.

Must be able to successfully pass a background check as it relates to the job responsibilities for this position.

Benefits include:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full-time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.