Front Desk/Guest Service Agent

Slhosp; Baraboo (WI); On-site; USD 28,000 - 35,000; Full time

Job summary

Une entreprise hôtelière recherche un agent de réception professionnel pour accueillir les clients et gérer leurs séjours. Le candidat idéal doit avoir une bonne expérience en service client, être capable d'utiliser des logiciels de gestion hôtelière et posséder d'excellentes compétences interpersonnelles. Les opportunités de croissance professionnelle et des bénéfices intéressants sont offerts.

Benefits

Eligible for 401(k) after 6 months

Paid Time Off (Sick & Vacation)

Medical, dental, and vision insurance for full-time team members

Travel discounts through various hotel brands

Qualifications

• Historique réussi en tant qu'agent de réception ou expérience pertinente en service client.
• Individu orienté vers les tâches, axé sur la satisfaction des clients.

Responsibilities

• Représente le premier point de contact avec les invités et gère toutes les étapes du séjour.
• Traiter et collecter les paiements tout en respectant les procédures de caisse.

Skills

Interpersonal skills

Administrative skills

Customer service

Tools

Property Management Software (PMS)

Job description

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.