Front Desk Guest Group Coordinator

Pinebrook; East Stroudsburg (Monroe County); On-site; USD 1 - 2; Full time

Job summary

Spruce Lake Ministries and Pinebrook invite applications for a Guest Group Coordinator. This role focuses on front desk guest services, warm hospitality, and a customized guest experience for individual guests, seasonal campers, and guest group leaders.

The GGC collaborates across Pinebrook and Spruce Lake locations, coordinating communications, managing required documents, and promoting the value of a retreat experience within a Christian setting.

Qualifications

• Giftedness in hospitality and a heart for ministry.
• Good interpersonal skills and telephone presence.
• Ability to communicate clearly by phone and email.
• Attention to detail & accuracy in preparing documents & reports.
• Computer literacy, including knowledge of MS Office and reservation databases.
• Informal, neat, conservative, professional attire, appropriate for greeting the public.

Responsibilities

• Provide front desk guest services and Christian hospitality.
• Coordinate with guest group leaders, seasonal campers, and individual guests.
• Disseminate required information to directors, managers or their designee.

Skills

Hospitality

Interpersonal skills

Telephone presence

Communication

Attention to detail

Computer literacy

Education

Bachelor's degree preferred

Equivalent training or experience

Tools

MS Office

Reservation databases

Job description

Spruce Lake Ministries encourages persons from a variety of traditions to a deeper faith in God through Jesus Christ. In this peaceful setting in the heart of the Pocono Mountains in northeastern Pennsylvania, Spruce Lake and Pinebrook provide Christian church, family and corporate groups with lodging, meeting spaces and meals for their next event or retreat. Spruce Lake also hosts summer camps, programmatic retreats, and outdoor education programs throughout the year.

Do you enjoy organizing details for small or large group events? Consider joining our Guest Service Team.

The Guest Group Coordinator is responsible for communicating with individual guests, seasonal campers, and guest group leaders, securing, documenting, and disseminating required information to directors, managers and/or their designee. The Guest Group Coordinator (GGC) is a member of the cross-location guest service team and is responsible for providing front desk guest services, showing Christian hospitality and focusing on a customized guest experience while actively promoting the value of a retreat experience. The GGC will engage in cross training at both Pinebrook and Spruce Lake locations.

Prerequisites:

• Growing personal relationship with Jesus Christ
• Must affirm, live and model Spruce Lake Ministries mission, vision, statement of faith and core values.
• Conducts him/herself in a manner that is above reproach.
• Must be responsible, industrious, hospitable, and enthusiastic.
• Availability for rotating day, evening, weekend & holiday schedules.

Qualifications:

• Giftedness in hospitality and a heart for ministry.
• Good interpersonal skills and telephone presence.
• Ability to communicate clearly by phone and email.
• Attention to detail & accuracy in preparing documents & reports.
• Computer literacy, including knowledge of MS Office and reservation databases.
• Informal, neat, conservative, professional attire, appropriate for greeting the public.
• Bachelor's degree preferred or equivalent training or experience.
• Bi-lingual is preferred.

Physical Requirements:

Ability to sit or stand at desk or counter for long periods of time, lift 35 lbs., perform repetitive motions with arms, wrists, shoulders.

Spruce Lake Ministries, Pinebrook or Spruce Lake, does not currently hire anyone who is not authorized to work in the US, nor are we able to sponsor international employees or volunteers.

At the employer's expense, all employment hires are contingent upon completion of FBI Criminal Background fingerprint clearance, PA Child Abuse Clearance and PA Criminal History Clearance.

AI - We recognize that AI tools like ChatGPT and others can be powerful tools when used thoughtfully and ethically. However, for this application and hiring process, we ask that you do not use AI tools to write your responses on this form or future correspondence. We are interested in hearing directly from you and your unique perspectives and experiences. Responses that appear to be generated or heavily influenced by AI may disqualify your application from consideration.