Front Desk Guest Experience Specialist — Benefits & Growth

Travelodge By Wyndham Hermiston; Hermiston (OR); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401K plan

Promotional opportunities

Fun work environment

Job summary

TRAVELODGE OF HERMISTON in Hermiston, OR is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and support daily front desk operations. The role requires strong customer service and familiarity with hotel reservations systems, plus a stable work history.

Candidate should have a high school diploma or equivalent, be able to work in a fast-paced environment, and use Microsoft Office tools. This position offers a competitive hourly rate and benefits.

Qualifications

• High School diploma or equivalent required
• Stable work history required
• Knowledge of Microsoft Office products (Excel, Word, Outlook)
• Team player – works well with others
• Clear communication of information and ideas
• Maintains composure under pressure
• Effective at listening to and resolving guest concerns

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Skills

Time management

Clear communication

Staying composed under pressure

Team player

Education

High School diploma or equivalent

Tools

Reservations system

Microsoft Office (Excel, Word, Outlook)

Job description

TRAVELODGE OF HERMISTON in Hermiston, OR is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and support daily front desk operations. The role requires strong customer service and familiarity with hotel reservations systems, plus a stable work history.

Candidate should have a high school diploma or equivalent, be able to work in a fast-paced environment, and use Microsoft Office tools. This position offers a competitive hourly rate and benefits.