Front Desk: Guest Experience Specialist

Oxford Collection; Rohnert Park (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Oxford Collection of hotels is seeking a Guest Experience Representative for Oxford Suites Rohnert Park. The role focuses on delivering exceptional guest service at check-in/check-out, handling payments, and sharing the Oxford hospitality fundamentals to create a memorable stay.

You will assist guests with arrivals and departures, answer inquiries, maintain smooth operations, and uphold high standards of appearance and professionalism.

Qualifications

• Adaptability and a positive attitude in a fast-paced, people-first environment.
• Strong customer focus and communication to ensure guest satisfaction.
• Attention to detail in guest data, transactions, and service delivery.
• Ability to work as part of a team and maintain professional conduct.

Responsibilities

• Assist guests with arrival and departure, including possible bell or valet support.
• Complete the registration process and process payments per hotel guidelines.
• Provide information about the hotel, rooms, amenities, and local events to guests.
• Resolve guest issues using Oxford Recovery methods and notify relevant departments.
• Maintain confidentiality of guest and hotel information at all times.
• Answer phones promptly with clear, courteous communication and input messages.

Skills

Adaptability

Customer focus

Detail orientation

Interpersonal communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Oxford Collection of hotels is seeking a Guest Experience Representative for Oxford Suites Rohnert Park. The role focuses on delivering exceptional guest service at check-in/check-out, handling payments, and sharing the Oxford hospitality fundamentals to create a memorable stay.

You will assist guests with arrivals and departures, answer inquiries, maintain smooth operations, and uphold high standards of appearance and professionalism.