Front Desk & Guest Experience Specialist

Ayr Wellness; Glen Allen (VA); On-site; USD 33,000 - 42,000; Full time

Job summary

Ayr Wellness is seeking an Intake associate for our dispensary team in Virginia. You will greet patients and customers in-person and by phone, ensure a warm welcome, and maintain the front desk and lobby area. You will learn our product offerings and handle basic processing at the POS with accuracy and care.

The role emphasizes strong customer service, reliable attendance, and flexibility to work varied shifts while adhering to state regulations and company policies.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• Works in a timely manner and strives to increase productivity.
• Demonstrated oral and written communication capabilities.

Responsibilities

• Provides the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality.
• Process-in patients and customers by validating identification and entering information into our POS system.
• Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
• Provide all new patients/customers with a brief explanation of services.
• Become well educated with all cannabis products offered and/or be willing to learn
• Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager
• Act as the liaison to all departments on security needs
• Motivated to learn and execute new tasks during downtime
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Skills

Customer service

Communication

Hospitality experience

Retail experience

Education

High school diploma/GED

Tools

POS system

Computer

Job description

Ayr Wellness is seeking an Intake associate for our dispensary team in Virginia. You will greet patients and customers in-person and by phone, ensure a warm welcome, and maintain the front desk and lobby area. You will learn our product offerings and handle basic processing at the POS with accuracy and care.

The role emphasizes strong customer service, reliable attendance, and flexibility to work varied shifts while adhering to state regulations and company policies.