Front Desk & Guest Experience Lead

Boardroom Salon for Men; Westlake (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Disability (Short-Term & Long-Term)

Life Insurance

401K with match

Paid time off

Wellness perks

Employee discounts

Employee assistance program

Job summary

Finley’s Barbershop in Westlake Hills, TX is hiring a Front Desk Coordinator. The role pays $17/hr and focuses on greeting clients, scheduling, and handling calls while supporting sales and promotions.

The position requires a friendly, professional demeanor with at least 2 years of customer service experience and the ability to work well in a fast-paced team environment. Health, retirement, and PTO benefits are offered after probation.

Qualifications

• Minimum 2 years of customer service experience.
• Professional appearance and demeanor required.
• Ability to work well in a team and maintain a positive attitude.

Responsibilities

• Provide outstanding customer service to ensure a welcoming environment.
• Book appointments and manage the shop’s calendar effectively.
• Handle inbound and outbound calls with excellent phone etiquette.
• Respond to customer inquiries in a timely and professional manner.
• Utilize POS system to check in/out clients, process payments, and manage memberships.
• Assist with marketing and sales by educating clients on products and promotions.

Skills

Customer service

Communication

Team player

Attention to detail

Calm under pressure

Professional appearance

Education

Cosmetology or barber license

Job description

Finley’s Barbershop in Westlake Hills, TX is hiring a Front Desk Coordinator. The role pays $17/hr and focuses on greeting clients, scheduling, and handling calls while supporting sales and promotions.

The position requires a friendly, professional demeanor with at least 2 years of customer service experience and the ability to work well in a fast-paced team environment. Health, retirement, and PTO benefits are offered after probation.