Front Desk Guest Experience Agent | Flexible Hours

Essex Hotel Management, LLC; Estero (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Essex Hotel Management, LLC is seeking a DRIVEN Guest Service Agent for TownePlace Suites in Estero. This role is the first point of contact for guests, providing exceptional customer service and ensuring a positive experience for all visitors.

The ideal candidate should possess a high school diploma, have prior experience in customer service or hospitality, and demonstrate strong communication skills. Flexibility to work weekends and holidays is essential.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests and visitors with a warm and welcoming demeanor.
• Check guests in and out of the hotel, ensuring accuracy of information.
• Respond to phone calls and emails in a timely manner.

Skills

Customer service

Communication skills

Attention to detail

Ability to multitask

Microsoft Office

Education

High school diploma or equivalent

Job description

Essex Hotel Management, LLC is seeking a DRIVEN Guest Service Agent for TownePlace Suites in Estero. This role is the first point of contact for guests, providing exceptional customer service and ensuring a positive experience for all visitors.

The ideal candidate should possess a high school diploma, have prior experience in customer service or hospitality, and demonstrate strong communication skills. Flexibility to work weekends and holidays is essential.