Front Desk & Guest Concierge - Wellness Studio

Prismhr Hire; Los Angeles (CA); On-site; USD 21,000 - 32,000; Full time

Job summary

TruFusion is seeking a Front Desk Team Member in Los Angeles to be the first friendly face for members and guests. You will manage front desk operations, support sales initiatives, and ensure accurate check-ins and registrations in our system.

Ideal candidates bring strong customer service skills, a hospitality mindset, and reliable availability across mornings, evenings, weekends or holidays. MindBody and Sling experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Customer service, sales, and hospitality experience preferred but not required.
• Flexible availability including early mornings, evenings, weekends and holidays.

Responsibilities

• Greet members and guests warmly; provide accurate class, schedule, membership and amenity information.
• Assist with member check-ins; ensure proper registration and attendance in the system; uphold brand standards.
• Promote memberships, class packages and retail; assist with sign-ups, renewals and cancellations; encourage class participation.
• Support sales initiatives by following up on leads and engaging members in campaigns.
• Manage front desk operations and payments; monitor class attendance and maintain a clean, professional area.
• Use MindBody and Sling for member accounts, POS transactions and timekeeping; clock in/out accurately.
• Communicate with team, instructors and management; participate in meetings and training; address issues promptly.
• Follow all policies on attendance, punctuality and conduct; enforce studio policies and safety rules.

Skills

Customer service

Sales

Hospitality

Communication

Education

High school diploma

Tools

MindBody

Sling

Job description

TruFusion is seeking a Front Desk Team Member in Los Angeles to be the first friendly face for members and guests. You will manage front desk operations, support sales initiatives, and ensure accurate check-ins and registrations in our system.

Ideal candidates bring strong customer service skills, a hospitality mindset, and reliable availability across mornings, evenings, weekends or holidays. MindBody and Sling experience is a plus.