Front Desk (Float)

Recovery Works NW; Tigard (OR); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

Holiday Pay

PTO & Paid Sick Time

401k with matching

Job summary

Recovery Works NW is seeking a Float Front Desk Employee to serve as the first contact for clients, families, and visitors across our outpatient clinics. You will provide essential administrative support in a welcoming, empathetic environment, managing schedules, check-ins, and data entry with confidentiality.

The ideal candidate brings 2+ years scheduling and phone experience in medical settings, excellent communication, and the ability to handle multiple tasks calmly while supporting clients

Qualifications

• High School Diploma or GED.
• Two years' experience with scheduling and answering phones, preferably in a medical office setting.
• Strong organizational and multitasking skills, with the ability to handle multiple projects at once.
• Exceptional communication and interpersonal skills.
• Knowledge of Substance Use Disorders and mental health issues preferred.
• Proficient in using office software.

Responsibilities

• Greet clients, visitors, and family members with warmth, respect, and professionalism.
• Answer phone calls and direct inquiries to appropriate staff or departments.
• Manage client check-in/check-out processes, ensuring timely and accurate data entry.
• Maintain confidentiality and respect clients' privacy in all interactions.
• Assist clients with questions or concerns, providing resources and referrals as needed.
• Follow up on no-show patients and fill same-day cancellation slots.

Skills

Strong communication

Multitasking

Professional demeanor

Phone experience

Scheduling experience

Education

High School Diploma or GED

Tools

Office software

Job description

ABOUT RECOVERY WORKS NW:

We have changed thousands of lives through our outpatient clinics over the last nine years and now we are feeling we need to do more. Please join Recovery Works NW as we open our medically-managed withdrawal facility (aka detox) in Southeast Portland. We are a no-judgment, harm-reduction, down-to-earth organization specializing in addiction treatment and we are growing rapidly in hopes to make an even bigger difference within our community. Come join our awesome crew of change-makers!

POSITION SUMMARY

The Float Front Desk Employee will be the first point of contact for clients, families, and visitors, providing essential administrative support in a welcoming and empathetic environment. The ideal candidate will possess strong administrative and communication skills, a professional demeanor, and the ability to manage multiple tasks in a busy clinic setting while maintaining a calm and supportive atmosphere for individuals in addiction recovery.

LOCATIONS

This position is intended to float between our four outpatient locations to provide coverage and support as needed.

Float staff are given a stipend based on travel amount:

• Light travel (avg. ~70 miles a month): $50/month
• Moderate travel (avg. ~140 miles a month): $100/month
• Frequent travel (avg. 140+ miles a month): $200/month

Addresses:

• Portland: 12612 SE Stark St
• Clackamas: 16083 SE McLoughlin Blvd
• Newberg: 308 Villa Rd Ste 114
• Tigard: 12540 SW Main St Suite 202

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reception and Client Interaction

• Greet clients, visitors, and family members with warmth, respect, and professionalism.
• Answer phone calls and direct inquiries to appropriate staff or departments.
• Manage client check-in/check-out processes, ensuring timely and accurate data entry.
• Maintain confidentiality and respect clients' privacy in all interactions.
• Assist clients with questions or concerns, providing resources and referrals as needed.
• Follow up on no-show patients and fill same-day cancellation slots.

Administrative Support

• Schedule and confirm appointments for clients, including therapy, counseling, medical, and group sessions.
• Manage and update client records and ensure all necessary forms are completed.
• Handle client intake paperwork, including collecting insurance information, consent forms, and treatment plans.
• Assist with administrative tasks such as filing, faxing, and scanning documents.
• Support billing and insurance processes by ensuring proper documentation and client data entry.

Communication and Coordination

• Serve as a liaison between clinical staff, clients, and outside providers or agencies.
• Maintain communication with clients regarding scheduling, cancellations, and other updates.
• Provide clients with information about clinic services, programs, and recovery resources.

Clinic Environment

• Maintain a clean, organized, and professional front desk and waiting area.
• Ensure that supplies and materials are stocked and organized for staff and clients.
• Monitor clinic security protocols, ensuring a safe and welcoming environment for all clients and visitors.

Other Duties

• Assist with other administrative tasks and projects as directed by the Front Office Supervisor or Director of Clinical Operations.
• Adhere to clinic policies and procedures, including confidentiality and safety guidelines.
• Other duties as assigned.

SCHEDULE

• Monday- Thursday 9 am to 5 pm
• Friday 9 am to 3 pm

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High School Diploma or GED
• Two years' experience with scheduling and answering phones, preferably in a medical office setting.
• Strong organizational and multitasking skills, with the ability to handle multiple projects at once.
• Exceptional communication and interpersonal skills.
• Knowledge of Substance Use Disorders and mental health issues preferred.
• Proficient in using office software.

BENEFITS

• Medical insurance base tier premium is paid 100% by the company (option to upgrade to additional tiers and/or add family members which are paid for by employee)
• Dental and Vision Insurance premium is paid 100% by the company
• Holiday Pay
• PTO and Paid Sick Time
• 401k and 401k matching of up to 3% after 3 months

**Position is contingent on passing an OHA Background check and successful completion of a urine analysis (UA) after accepting job offer**

Recovery Works NW is an "Equal Opportunity Employer" and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Recovery Works NW participates in the Work Opportunity Tax Credit (WOTC) program, a federal initiative that provides tax incentives to employers who hire individuals from targeted groups facing barriers to employment. Submission of information for WOTC eligibility is voluntary and will not affect your consideration for employment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Work involves exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. The use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.