BHRN/ Outreach Navigator

Jobless; Tigard (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

Recovery Works NW in Tigard, OR is seeking an Outreach Navigator to integrate Recovery Works NW into external environments, build relationships with individuals and organizations, and facilitate streamlined referrals within the SUD continuum of care.

You will engage with direct care providers and community partners, manage CRM and marketing assets, and support client services, coordination, and advocacy. A high school diploma, CRM certification, and a valid Oregon driver’s license are required.

Qualifications

• High School Degree or GED required.
• Current PSS, PWS and/or CRM certification is required.
• Valid Oregon Driver’s License and ability to be insured.
• Inclusion in Oregon THW Registry, active NPI and DMAP numbers or in process.
• Competent computer skills with Microsoft Office; ability to learn other programs.
• Ability to work independently and as part of a team.
• Experience in behavioral health or substance abuse preferred.

Responsibilities

• Create and strengthen relationships with individuals and organizations in the SUD continuum of care.
• Contribute to BHRNs within the region; attend events and conduct outreach.
• Conduct site visits, calls, emails to identify partnership opportunities and expand operations.
• Represent Recovery Works NW at events, conferences, and stakeholder meetings.
• Maintain CRM, resources database, and marketing assets; manage calendars and inventories.
• Provide direct and billable case management/peer support services as needed.
• Maintain brand standards and collaborate with clinical staff.
• Other duties as assigned.

Skills

CRM proficiency

Computer skills

Teamwork

Independence

Behavioral health knowledge

Education

High School Degree or GED

Tools

Microsoft Office

CRM system

Job description

ABOUT THE COMPANY

We have changed thousands of lives through our outpatient clinics over the last nine years We are a no-judgment, harm-reduction, down-to-earth organization specializing in addiction treatment and we are growing rapidly in hopes to make an even bigger difference within our community. Come join our awesome crew of change makers!

POSITION SUMMARY

BHRN/ Outreach Navigators work to seamlessly integrate Recovery Works NW into the external environments within which we operate. These team members serve a marketing and outreach role by building and managing relationships with individuals and organizations relevant to our mission and operations. Their internal customers include direct care providers such as physicians, counselors, therapists, case managers, and peers, for whom they facilitate streamlined referral pathways to organizations that offer value to Recovery Works NW clients, whether within or ancillary to the substance use disorder (SUD) continuum of care. BHRN/ Outreach Navigators are responsible for managing relationships with organizations engaged with Recovery Works NW by memoranda of understanding (MOU) including those participating in Behavioral Health Resource Networks (BHRNs) in the regions that they represent.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions may include, but are not limited to the following:

• Create and strengthen relationships with individuals and organizations within assigned geographic regions that operate within the SUD continuum of care and those that offer ancillary services
• Meaningfully contribute to all BHRNs within assigned geographic region to which Recovery Works NW holds MOU, including, attending all events and conducting direct outreach to all BHRN member organizations
• Conduct outreach by site visits, phone calls, emails, and other means to identify and develop opportunities for partnership that will result in expanded operations, lower barriers to care, more options for Recovery Works clients and staff, and better outcomes for our clients
• Represent Recovery Works NW at events, conferences, stakeholder meetings, and presentations to external audiences
• Maintain Recovery Works NW’s Customer Relationship Management (CRM) system, resources database, branded items inventory, and events calendar, among other assets
• Maintain Recovery Works NW marketing assets including social media channels, websites, printed materials, signs and displays, and others
• Keep internal Recovery Works NW audiences apprised of the most current services and external environment updates that affect their work
• Provide direct and billable case management/peer support services for Recovery Works NW clients
• Maintain and properly represent Recovery Works NW brand kit
• Facilitates collaborative relationships with individuals and clinical staff
• Other duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High School Degree or GED
• Current PSS, PWS and/or CRM certification
• Valid Oregon Driver’s License and the ability to be insured
• Inclusion in Oregon Traditional Health Worker (THW) Registry, active National Provider Identification (NPI) number and active Division of Medical Assistance Programs (DMAP) number or in process
• Competent computer skills with proficiency in Microsoft Office products and ability to learn other programs
• Ability to work independently and as part of a team
• Experience working in the behavioral health or substance abuse industries preferred

**Position is contingent on passing an OHA Background check and successful completion of a urine analysis (UA) after accepting job offer**

Recovery Works NW is an "Equal Opportunity Employer" and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Recovery Works NW participates in the Work Opportunity Tax Credit (WOTC) program, a federal initiative that provides tax incentives to employers who hire individuals from targeted groups facing barriers to employment. Submission of information for WOTC eligibility is voluntary and will not affect your consideration for employment.