Front Desk & Customer Success Specialist

Matt Basile - State Farm Insurance Agent; Dover (DE); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Matt Basile - State Farm Agent in Dover, DE seeks a Receptionist - State Farm Agent Team Member to greet customers, manage scheduling, and support daily office operations.

The role emphasizes strong communication, organization, and the ability to recognize opportunities to discuss insurance options with clients. Compensation ranges from $40,000 to $50,000 per year, with typical benefits and growth potential.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Interpersonal skills

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Matt Basile - State Farm Agent in Dover, DE seeks a Receptionist - State Farm Agent Team Member to greet customers, manage scheduling, and support daily office operations.

The role emphasizes strong communication, organization, and the ability to recognize opportunities to discuss insurance options with clients. Compensation ranges from $40,000 to $50,000 per year, with typical benefits and growth potential.