Front Desk & Customer Service Specialist

AlphaGraphics US 219; San Marcos (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Career growth opportunities

Job summary

AlphaGraphics is seeking a friendly Receptionist / Customer Service Representative to be the first point of contact for customers and keep the front office running smoothly. You will greet customers, answer phones and emails, assist with order pickups, and provide administrative support to sales, customer service, design, and production teams.

Experience in printing or signage is helpful but not required. We value a positive, organized, dependable attitude and a willingness to learn in a team

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, able to manage multiple tasks.
• Friendly, professional, and dependable.

Responsibilities

• Greet customers and visitors in a friendly and professional manner
• Answer and direct incoming phone calls
• Monitor incoming general emails and route requests to the appropriate team member
• Assist customers with order pickups and basic order questions
• Gather information from customers for new quote and order requests
• Enter and update customer and job information in our system
• Process customer payments when needed
• Keep the front desk, lobby, and customer areas organized and presentable
• Assist with filing, scanning, data entry, and other administrative tasks
• Help coordinate incoming and outgoing packages and deliveries
• Communicate clearly with customers regarding order status, pickups, and next steps
• Support the sales, customer service, design, and production teams as needed
• Follow established company processes and procedures
• Help identify problems and communicate them to the appropriate team member
• Maintain a professional and helpful attitude, even during busy periods

Skills

Customer service

Communication

Organized

Multitasking

Punctual

Team player

Tools

Office software

Job description

AlphaGraphics is seeking a friendly Receptionist / Customer Service Representative to be the first point of contact for customers and keep the front office running smoothly. You will greet customers, answer phones and emails, assist with order pickups, and provide administrative support to sales, customer service, design, and production teams.

Experience in printing or signage is helpful but not required. We value a positive, organized, dependable attitude and a willingness to learn in a team