Front Desk & Customer Service Representative - Unleash Your Love for Dogs!

Pet Care Plus, Ltd.; Chicago (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Job summary

Pet Care Plus, Ltd. in Chicago is seeking a friendly Customer Service Representative to greet clients and pets, manage check-ins/outs for daycare, boarding, and grooming, and support daily operations.

You will answer calls, schedule and confirm reservations, process payments, assist retail customers, give facility tours, and maintain accurate client/pet records while keeping the lobby clean and welcoming. This role is physically active and offers room to grow.

Qualifications

• Loves animals and people with a positive, upbeat attitude.
• Dependable, organized and comfortable multitasking in a fast-paced environment.
• Communicates professionally and confidently.
• Active and on their feet throughout the shift.

Responsibilities

• Welcome clients and pets, check them in/out for daycare, boarding, and grooming.
• Answer calls, schedule and confirm reservations, and process payments.
• Assist retail customers and recommend products.
• Give facility tours and maintain accurate client/pet records.
• Help with potty walks and care for dogs/cats as needed.
• Keep lobby, displays, and amenities clean and stocked.

Skills

Customer service

Communication

Multitasking

Positive attitude

Organized

POS system

Job description

Love dogs? Love people? Looking for a job that’s never boring?

At Pet Care Plus, we’re a team of animal lovers creating incredible experiences for pets and the people who love them. As a Customer Service Representative, you’ll be the face of our facility — welcoming clients, keeping the lobby running smoothly, and making sure every pet and client gets five-star service.

You’ll get to:

• Welcome clients and pets, check them in/out for daycare, boarding, and grooming
• Answer calls, schedule and confirm reservations, and process payments
• Assist retail customers and recommend products
• Give facility tours and maintain accurate client/pet records
• Help with potty walks, running dogs and cat care as needed
• Keep the lobby, retail displays, and amenities clean and stocked

We’re looking for someone who:

• Loves animals and people, with a positive, upbeat attitude
• Is dependable, organized, and comfortable multitasking in a fast-paced environment
• Communicates professionally and confidently
• Is comfortable being active and on their feet throughout the shift

Schedule: Flexible availability required, including early mornings, evenings, weekends, and holidays.

Physical requirements: Ability to stand/walk for extended periods, lift up to 50 lbs, and safely handle dogs of varying sizes and energy levels.

Why you’ll love it: Work with dogs and cats daily, join a supportive team, enjoy real variety day to day, and get employee discounts on services and retail — plus room to grow within the company.

Pet Care Plus is an equal opportunity employer. Reasonable accommodations are available for qualified individuals with disabilities.