Front Desk / Customer Service Representative - Key Holder (Shift Leader)

iFLY Holdings, LLC; El Paso (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

iFLY Holdings, LLC seeks a passionate Front Desk / Customer Service Representative - Key Holder to enhance customer experiences in indoor skydiving. This full-time role focuses on safety, sales, and service in a dynamic environment. Candidates must possess excellent communication, teamwork, and sales skills, with a requirement for a high school diploma. The position offers competitive salary including performance bonuses and comprehensive benefits.

Benefits

Competitive Salary and performance bonus opportunities

Medical, dental, vision, and supplemental plans

Paid time off (PTO)

Company Holidays

401k retirement investment

Private Wellness Coaching

Employee Assistance Programs

Team member discount on retail merchandise and flight packages

Free flight time for team members and family

Ongoing training and development program

Qualifications

• Must be 18 years of age or older
• Weekend availability is required
• Exceptional sales skills and customer-service skills
• Ability to resolve conflicts and multi-task

Responsibilities

• Promote customer safety in the wind tunnel
• Actively listen to guests to recommend and sell experiences
• Stock merchandise and maintain facility cleanliness
• Oversee opening and closing procedures

Skills

Customer service

Sales

Communication

Conflict resolution

Teamwork

Basic computer skills

Education

High school diploma or equivalent

Job description

Front Desk / Customer Service Representative - Key Holder (Shift Leader)

Job Category: Operations

Requisition Number: FRONT004135

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• Full-Time
• On-site

Locations

Showing 1 location

Description

Front Desk / Customer Service Representative - Key Holder (Shift Leader)

During your first six months of employment, iFLY will guarantee a minimum hourly rate of $18.00.

Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.

iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.

We are seeking an enthusiastic Customer Service Representative (CSR) - Key Holder to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers. If an exciting, dynamic, collaborative workplace is for you, then apply!

Every team member on the iFLY Flight Crew exemplifies and delivers our core values of SOAR:

Safety First
Outrageous Passion
Accountability
Respect

CSR Day-to-Day:

• Safety - Promote customer safety throughout their time in the wind tunnel and facility
• Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
• Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
• Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
• Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. Participate in marketing-related photography, video, and social content capture for promotional usage as needed.
• Serve as the designated supervisor for part or all of assigned shifts, providing leadership and direction to the team.
• Act as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering high-quality customer interactions.
• Opening and Closing: Oversee opening and closing procedures, including security system management, equipment setup/shutdown, cleanliness checks, and securing all entry points.
• Daily Operations: Monitor daily operations to ensure seamless, efficient workflows and adherence to company policies.
• Team Engagement: Educate team members on operational best practices and customer engagement to maintain high standards of safety and service. Engage and motivate team members to drive performance and achieve location goals.
• Tunnel Operation and Maintenance: Conduct routine checks of equipment, facilities, and inventory to support smooth daily operations.
• Administrative Duties: Assist in tracking sales and performance metrics, contributing to location objectives and targets. Covering for the manager, answering customer calls, assisting with customer and team member incidents, and assisting vendors in the building.

Ability to:

• Stand for about 8 hours a day while working on a point-of-sale system
• Exercise good judgment while staying focused and attentive throughout the duration of flight sessions while operating tunnel wind at speeds up to 160 mph

What We are Looking For:

• Must be 18 years of age or older
• Weekend availability is required
• High school diploma or equivalent (required)
• Exceptional sales skills
• Exceptional customer-service skills
• Confidence in phone and face-to-face communication
• Ability to resolve conflicts, multi-task, and understand customer needs
• Friendly, upbeat, compassionate, and personable attitude
• Integrity, punctuality, and professional appearance
• Ability to work well within a team maintaining positive relationships
• Basic computer skills

The Good Stuff:

• Competitive Salary and performance bonus opportunities
• Medical, dental, vision, and supplemental plans
• Paid time off (PTO) and;
• Company Holidays
• 401k retirement investment
• Private Wellness Coaching
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development program

All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.