Front Desk & Customer Experience Coordinator

Step One Automotive Group; Fort Walton Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, AFLAC

Company Paid Life Insurance

401(k) with Company Matching

Paid Time Off and Holidays

Job summary

Step One Automotive Group's Corporate Headquarters in Fort Walton Beach, FL is seeking a friendly Receptionist to greet guests and handle inquiries. The role centers on answering calls, directing visitors, and ensuring a professional front desk experience within the dealership environment.

Ideal candidates have a high school diploma and 2–4 years of related experience, are proficient with Microsoft Office, and can sit at a desk for long periods. Bi-lingual is a plus, and integrity is essential.

Qualifications

• High school diploma or equivalent.
• Two to four years related experience and/or training preferred.
• Must be able to pass a background check, drug screen, and Motor Vehicle Report.
• Bi-lingual is a plus.

Responsibilities

• Serve as the first point of contact for guests and visitors, providing a professional and welcoming front desk experience
• Manage incoming calls and direct inquiries to the appropriate departments or team members
• Support day-to-day office operations to ensure an organized, efficient, and professional work environment
• Coordinate mail, packages, and deliveries, ensuring timely distribution and outgoing shipments
• Assist with scheduling, coordination, and general administrative support across departments
• Support Customer Experience initiatives, including monitoring and routing customer feedback and reviews
• Assist in managing customer escalation processes in alignment with company standards
• Track and follow up on open customer issues to ensure timely resolution and communication with leadership
• Assist with coordination and execution of Shared Services projects and initiatives across locations
• Support the coordination and maintenance of emergency contact information and related records
• Monitor and report facility-related concerns to appropriate vendors or internal teams
• Coordinate travel arrangements and logistics for team members as needed
• Provide administrative and operational support to leadership and cross-functional teams as needed
• Assist with special projects and additional responsibilities as assigned
• Maintains a professional appearance.
• Other tasks as assigned.

Skills

Communication

Customer service

Bi-lingual (plus)

Office & phone skills

Professional appearance

Motivated & fast-paced

Integrity & confidentiality

MS Office proficiency

Desk/physical endurance

Education

High school diploma or equivalent

Tools

MS Office

Job description

Step One Automotive Group's Corporate Headquarters in Fort Walton Beach, FL is seeking a friendly Receptionist to greet guests and handle inquiries. The role centers on answering calls, directing visitors, and ensuring a professional front desk experience within the dealership environment.

Ideal candidates have a high school diploma and 2–4 years of related experience, are proficient with Microsoft Office, and can sit at a desk for long periods. Bi-lingual is a plus, and integrity is essential.