Front Desk & Customer Care Specialist

Big Horn Tire, Inc.; Gillette (WY); On-site; USD 28,000 - 42,000; Full time

Job summary

Big Horn Tire, Inc. is seeking a front desk receptionist/support service coordinator in Gillette, WY. You will handle multi-line phone systems, greet customers, schedule service, and liaise between customers and technicians to ensure smooth service delivery.

The role emphasizes excellent verbal and written communication, teamwork, and accurate clerical tasks. Prior experience in tire/auto service is preferred, with a focus on reliability and punctuality.

Qualifications

• High school diploma or GED is required.
• Experience in clerical or customer service preferred.
• Prior experience in the tire and automotive service industry preferred.

Responsibilities

• Manage daily scheduling and front desk operations.
• Coordinate service between customers and technicians/writers.
• Follow up with customers to ensure satisfaction.
• Answer and transfer calls politely; greet visitors.
• Maintain a clean front counter and lobby area; assist with data entry.
• Provide service quotes and assist with daily cash reconciliation.
• Perform general office tasks and assist staff as needed.

Job description

Big Horn Tire, Inc. is seeking a front desk receptionist/support service coordinator in Gillette, WY. You will handle multi-line phone systems, greet customers, schedule service, and liaise between customers and technicians to ensure smooth service delivery.

The role emphasizes excellent verbal and written communication, teamwork, and accurate clerical tasks. Prior experience in tire/auto service is preferred, with a focus on reliability and punctuality.