Front Desk - Cosmetic Surgery Center (Training Provided!)

Sonobello; Stockton (CA); On-site; USD 45,000 - 57,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

Parental leave

Paid Holidays

Job summary

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish.

This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics. Base salary is $45,000 with potential bonus and overtime, offering a total earning range of $45,000 - $57,000 OTE; compensation may vary by

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.

Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, both pre- and post-operative.
• Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Skills

Customer service

Interpersonal communication

Multitasking

Administrative tasks

Verbal & written communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Medical terminology knowledge

Job description

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join our team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish. This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics.

Key Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, both pre- and post-operative.
• Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Required Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with computer systems and software, including Microsoft Office.
• Knowledge of medical terminology and procedures (preferred but not required).
• Professional demeanor and commitment to providing exceptional client experience.

Compensation & Benefits

At Sono Bello, we value our team members as the key to our success. We offer:

• Base salary: $45,000 with bonus and overtime potential, for a total earning range of $45,000 - $57,000 OTE.
• Pay may vary by location, and actual compensation depends on qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future.
• Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
• Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (Benefits eligibility may vary based on employment status.)

For applicants located in CA: link